The role
We are looking for a Senior Presales Manager to lead the technical side of our CX sales cycle. You will own the solution from first discovery to signed contract: understanding the customer’s operation, shaping the right solution, proving its value, and winning the technical decision. You will work alongside sales, product and delivery, and you will be the person customers trust on what our technology can do for their business.
What you will do
- Lead discovery sessions with customer stakeholders, from contact center and CX heads to IT, compliance and C-level, and translate their needs into clear solution designs.
- Deliver compelling presentations, product demonstrations and proofs of concept tailored to each customer’s environment.
- Own RFP and tender responses end to end: compliance matrices, technical proposals, solution architecture, sizing and bills of quantity.
- Build business cases and ROI models that link our solutions to measurable outcomes in efficiency, quality, compliance and customer satisfaction.
- Work with sales on account strategy, opportunity qualification and competitive positioning.
- Lead, coach and develop the presales team, setting standards for demos, proposals and customer engagement.
- Ensure a clean handover to delivery, with scope, assumptions and integration requirements fully documented.
- Feed market and customer insight back to product management to shape the roadmap.
- Represent Globitel at industry events, workshops and partner engagements.
What you bring
- 7–10 years of experience in presales, solution consulting or solution architecture for enterprise software, including at least 2–3 years leading presales activities or a team.
- Strong background in contact center and customer experience technologies: call recording, quality management, workforce management, speech and text analytics, conversational AI or CCaaS platforms.
- Hands-on experience with AI and generative AI in CX: virtual agents, speech analytics and agent assist.
- Solid understanding of contact center infrastructure and integrations (telephony platforms, SIP, CTI, CRM, APIs) and of cloud, on-premise and hybrid deployment models.
- Proven track record of winning complex, multi-stakeholder deals with telecom operators, banks, government or large enterprises.
- Experience selling to regulated sectors such as banking, insurance and utilities.
- An established network of CX and contact center decision-makers.
- Extensive experience in RFP responses and competitive tenders.
- Excellent presentation and storytelling skills, with the ability to speak to both technical teams and executives.
- Fluency in Arabic and English, written and spoken.
- Bachelor’s degree in Engineering, Computer Science, Information Technology or a related field.
- Willingness to travel regularly.
About Globitel
Founded in 1996 and headquartered in Amman, Globitel delivers customer experience and telecom software to operators, banks, government entities, utilities and contact centers in more than 40 countries across the Middle East, Africa and Asia. Our CX portfolio spans the SpeechLog suite (recording, quality management and AI analytics), workforce optimization, interaction management, and Volai, our AI virtual agent, all powered by our own Arabic AI engine.
