Who Are we?
Al Etihad Cooperative Insurance Company is a public joint-stock company established in the Kingdom of Saudi Arabia under a decision from the Council of Ministers and a royal decree as a cooperative insurance company. The company’s paid-up capital is 500 million Saudi Riyals. The company is an extension of United Insurance Company, which was founded in the Kingdom of Bahrain in 1983 as a foreign company to conduct insurance operations in Saudi Arabia. In 2008, the company was listed for public subscription and was registered in the Saudi Stock Exchange (Tadawul) under the symbol 8170.
The company is subject to the supervision and regulation of the Saudi Insurance Authority and is licensed to operate in all types of insurance, including general insurance, medical insurance, motor insurance, and protection & savings insurance.
The company’s experience and commitment to serving its customers have made United one of the pioneers in the insurance industry in the Kingdom. The company also has a wide network of offices and regional outlets to ensure proximity to its customers across the Kingdom. Additionally, the company has a dedicated team that strives to deliver the highest level of service to its clients.
Job Title: Senior Network Administrator
Qualifications and Requirements:
- Bachelor’s Degree, or Master’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Strong technical knowledge and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and within a team.
Key Responsibilities:
- Administer enterprise routing and switching infrastructure, including LAN, WAN and Internet connectivity, ensuring reliable communication between departments, office floors and branch locations.
- Manage shared Internet, Dedicated Internet Access (DIA) and MPLS connections; monitor availability, bandwidth utilization and service performance, and resolve connectivity issues with ISPs.
- Implement and maintain VLAN segmentation and network access policies in line with approved business requirements and security controls.
- Administer SD-WAN services, including branch-to-branch connectivity, traffic routing, WAN optimization and link performance, to maintain reliable communications across locations.
- Administer enterprise firewalls, security policies and Internet access controls; review network traffic and maintain secure configurations in coordination with Cybersecurity.
- Configure and maintain IPsec VPN tunnels for third-party integrations and SSL VPN access for remote employees and authorized vendors in accordance with approved access requirements.
- Manage wireless controllers and access points; maintain corporate Wi-Fi authentication using organizational credentials and guest Wi-Fi services with appropriate security restrictions.
- Administer Cisco Identity Services Engine (ISE) for network authentication, authorization and accounting (AAA), and support TACACS+ for centralized network device administration.
- Administer Cisco Catalyst Center for centralized monitoring, device inventory, configuration management and infrastructure health monitoring; maintain Cisco device performance and availability.
- Manage cloud networking, including routing, load balancers and security groups, and support secure integration between cloud environments, corporate infrastructure and external organizations.
- Administer Cloudflare services, including the Web Application Firewall (WAF), traffic monitoring and protection of public-facing web services; coordinate investigation and remediation of identified issues.
- Operate PRTG for device health and performance, Cacti for DIA and MPLS links, SD-WAN monitoring for WAN quality and bandwidth utilization, and firewall monitoring for user traffic and security events.
- Configure SNMP monitoring and alerts, SMTP notifications and network syslog integration with Cybersecurity for centralized log collection; proactively identify performance bottlenecks and service degradation.
- Troubleshoot complex network connectivity, performance and security issues; conduct root cause analysis, restore services and implement permanent corrective actions to reduce recurring incidents.
- Investigate network security events and support incident response with Cybersecurity and System Administration teams, providing technical findings and coordinating remediation and service restoration.
- Plan and perform network device firmware upgrades, security patching and vulnerability remediation through approved change processes, with appropriate implementation, validation and recovery arrangements.
- Coordinate ISP service requests, modifications, upgrades and network integrations; follow up on technical issues, vendor deliverables and service-level commitments.
- Coordinate connectivity and technical integrations with third-party vendors, including Security Matterz, GlobeMed and AMTPL; oversee assigned structured cabling, UPS connectivity and network equipment installation and commissioning activities.
- Prepare and maintain network diagrams, technical documentation, configuration records and implementation records; update them after infrastructure changes and new projects.
- Maintain an accurate inventory of network equipment and assets, track device certificates and renewal dates, and maintain vendor contract and network service agreement records.
- Perform weekly network device configuration backups and periodic backup reviews to maintain current, reliable recovery records and support restoration when required.
- Perform any other duties assigned by the direct manager within the scope of the role.
