ROLE RESPONSIBILITIES
- Own assigned technology and business transformation projects end-to-end, from initiation through go-live, hypercare and BAU handover.
- Partner with business teams to understand needs, map high-level processes, define future-state processes and document clear requirements.
- Manage implementation partners and vendors across scope, milestones, quality, risks, dependencies, issues, budgets and delivery commitments.
- Maintain project plans, RAID logs, action trackers, delivery governance, executive status reports and steering-committee updates.
- Coordinate solution design, architecture, security, integration and infrastructure dependencies with internal IT, Landmark Digital and vendors.
- Lead or coordinate SIT, UAT, training, business readiness, cutover, go-live and post-go-live stabilisation activities.
- Ensure every project has complete documentation, support procedures, knowledge transfer, vendor escalation paths and formal transition into BAU.
REQUIREMENTS
- 8+ years’ experience in IT project/programme management, business analysis, enterprise applications or technology transformation.
- Strong experience in business-process mapping, requirements gathering, scope definition, gap analysis and future-state process design.
- Proven multi-vendor delivery experience across ERP, SaaS, integrations, retail technology, supply chain, finance, e-commerce or digital platforms.
- Good understanding of D365 F&O, Store Commerce/POS, Azure, Power Platform, Power BI, APIs, data flows and enterprise integration concepts is preferred.
- Strong stakeholder-management, workshop facilitation, vendor-management, negotiation and executive communication skills.
- Excellent written documentation capability, including requirements, process flows, project plans, status reports, decision logs and acceptance criteria.
- Highly organized, proactive and able to manage multiple priorities, risks and stakeholders in a fast-moving retail environment.
KEY PERFORMANCE INDICATORS
- On-Time Delivery — assigned projects delivered to agreed milestones and go-live dates.
- On-Budget Delivery — projects delivered within approved budget and scope.
- Delivery Quality — SIT/UAT defect rates, successful go-lives and stable hypercare within target.
- Vendor Performance — implementation partners and vendors managed to scope, quality, risk and delivery commitments.
- Governance & Reporting — accurate, timely project plans, RAID logs, status reports and steering-committee updates.
- BAU Transition — every project formally transitioned into BAU with complete documentation and knowledge transfer.
- Stakeholder Satisfaction — positive business and executive feedback on delivery, communication and outcomes.
