The Senior HR Manager – Hospitality leads the delivery of HR services across a portfolio of hotels, ensuring effective talent management, employee engagement, and HR compliance. The role is a strategic and operational partner to the leadership of each hotel and to portfolio leadership, owning the HR agenda across all properties and guiding recruitment, onboarding, employee relations, and day-to-day HR operations.
Key Responsibilities
- Recruitment & Onboarding
- Lead end-to-end recruitment for hospitality roles, including workforce planning with hotel leadership.
- Oversee interviews, offers, and onboarding processes, ensuring consistent standards across properties.
- Ensure smooth pre-boarding and induction for new hires and drive retention in the early tenure period.
- HR Operations
- Own the accuracy and integrity of employee records and the HR system (Oracle Fusion).
- Oversee payroll inputs, leave management, and attendance tracking.
- Ensure compliance with company policies and UAE labor law; review and improve HR processes.
- Employee Relations
- Serve as the senior point of contact for employee and management queries and HR support.
- Lead the handling of employee concerns, grievances, and disciplinary processes, escalating complex cases as per governance.
- Champion positive employee engagement and workplace culture across properties.
. Performance & Development
- Drive performance management cycles (goal setting, reviews, follow-ups) and calibration with hotel leaders.
- Lead training programs and learning initiatives aligned to service standards and operational needs.
- Oversee employee development plans and succession/talent pipeline for key hotel roles.
- HR Reporting & Compliance
- Deliver HR reports and dashboards (headcount, turnover, etc.) with insights and recommendations to leadership.
- Ensure compliance with HR policies and audit requirements, maintaining documentation and approvals.
- Lead implementation of HR initiatives across properties, supported by testing, change management, and clear ownership.
- Team Leadership
- Manage, coach, and develop HR team members supporting the hotels in the portfolio.
- Set priorities, service levels, and accountability for HR delivery across all properties.
- Standardize HR policies, processes, and practices across the portfolio while adapting to each hotel's operating needs.
Key Skills & Competencies
- Strong interpersonal, communication, and influencing skills with senior stakeholders
- Knowledge of HR systems (Oracle Fusion preferred)
- Sound understanding of UAE labor law
- Leadership, organizational, and coordination skills
- Attention to detail and strict confidentiality
- Sound judgment in complex employee relations matters
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 12+ years of HR experience in hospitality, including team leadership
- Experience leading HR across a portfolio of hotels or multi-property environments (required)
