Company Description COB Solution supports medical providers by streamlining operations and optimizing workflows to improve efficiency and patient care. The organization focuses on delivering innovative solutions that help healthcare teams manage their processes more effectively and reduce administrative burdens. By driving operational excellence, COB Solution enables providers to allocate more time and resources to patient-focused activities. The company is committed to helping clients accelerate sustainable growth while maintaining high standards of service and care.
Role Description The Senior English CS (US Account) role is a full-time, on-site position based in Cairo, Egypt. This role involves providing high-quality customer service to US-based clients, handling inquiries, resolving issues, and ensuring a positive customer experience through clear and professional communication in English. Day-to-day responsibilities include managing customer interactions via phone, email, or chat, translating and clarifying information as needed, and documenting cases accurately. The role also includes supporting training initiatives, coaching team members on communication standards, and helping improve processes related to customer support. Collaboration with cross-functional teams is essential to align service delivery with operational and quality targets.
Qualifications

* Strong English communication skills, including clear verbal and written interaction with US-based customers.
Experience in English teaching or language training, with the ability to guide others on effective use of English in professional contexts.
Translation skills for accurately conveying information between English and other languages when required.
Customer service experience, including handling inquiries, resolving complaints, and maintaining a customer-centered approach.
Training and coaching capabilities to support onboarding and ongoing development of customer service team members.
Prior experience working with international or US-based accounts is an advantage.
Comfort with using CRM systems, ticketing tools, and standard office software.
Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
Ability to work on-site in Cairo, Egypt, and collaborate effectively with diverse colleagues.
Relevant bachelor’s degree or equivalent professional experience in languages, communication, education, or a related field is preferred.

Loading description...

Skills Gap Analyzer

Compare your skills with the requirements for Senior English CS ( US Account) and see what you need to learn

About the company

COB Solution

Business Consulting and Services

* Strong English communication skills, including clear verbal and written interaction with US-based customers.
Experience in English teaching or language training, with the ability to guide others on effective use of English in professional contexts.
Translation skills for accurately conveying information between English and other languages when required.
Customer service experience, including handling inquiries, resolving complaints, and maintaining a customer-centered approach.
Training and coaching capabilities to support onboarding and ongoing development of customer service team members.
Prior experience working with international or US-based accounts is an advantage.
Comfort with using CRM systems, ticketing tools, and standard office software.
Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
Ability to work on-site in Cairo, Egypt, and collaborate effectively with diverse colleagues.
Relevant bachelor’s degree or equivalent professional experience in languages, communication, education, or a related field is preferred.

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader

Managing Partner

HR Volunteer

Nail Artist

Kitchen & Laundry Technician

Mechanical Supervisor

Business Development Specialist (Remote)

Key Account Portfolio Manager

Client Engagement Agent

Administrator & Account Manager

Business Prospecting Specialist

Full-Time & Part-Time Instructors - Faculty of Engineering

Full-Time & Part-Time Instructors - Faculty of Law

Chief Accountant

Client Engagement Advisor

Business Development Specialist

E-Commerce & CRM Coordinator

Catering Manager

Manager I Information Security

Protection Risk Analysis Consultant

Senior Graphic Designer – Video Editing Skills

Call Center Specialist

Campaign Manager

Senior English CS ( US Account)

About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader