Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages across sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound contact center solutions, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is recognized by IAOP and multiple regional and international award bodies for its outsourcing excellence, impact sourcing, customer experience, sustainability, and diversity, equity, and inclusion initiatives. Xceed maintains several international certifications, including COPC and multiple ISO standards, underscoring its commitment to quality, security, and business continuity.
Role Description The Senior Application Supervisor at Xceed is a full-time, on-site role based in Nasr City. This role oversees the performance, stability, and availability of business applications used across operations, ensuring that systems meet service-level, security, and compliance requirements. The Senior Application Supervisor coordinates with IT, operations, and vendor teams to manage application configurations, troubleshoot incidents, and drive timely resolution of issues affecting end users and customers. Responsibilities include monitoring application performance, analyzing root causes of recurring problems, recommending enhancements, and supporting implementation of updates and new features. The role also involves documenting processes, providing guidance and training to application users and support teams, and contributing to continuous improvement initiatives that enhance efficiency and customer experience.
Qualifications
Bachelor's degree in Computer Science, Software Engineering, or a related field.
Minimum 6 years of software development experience, including 3+ years in a leadership role.
Strong experience with C#, ASP.NET Core, Entity Framework Core, REST APIs, and .NET.
Experience with PostgreSQL and/or SQL Server.
Knowledge of React or Angular.
Experience with Docker, CI/CD, AWS, or Azure is a plus.
Hands-on experience with AI/LLM integration and modern software architecture.
Strong leadership, communication, and problem-solving skills.
Fluent in English.
