Job Title: Senior Airline Ticketing AgentIndustry: Travel Arrangements & Tourism
Location: Nasr City, Cairo – Onsite
Employment Type: Full-Time
Experience Required: Minimum 5+ Years (Strictly Required)
Working Hours: 10:00 AM – 6:00 PM Saturday to Thursday]
Probationary Period: 3 Months
Benefits: Social Insurance (Applicable after successful completion of the 3-month probationary period)
About the RoleWe are seeking a highly experienced and detail-oriented Senior Airline Ticketing Agent to join our travel agency in Nasr City. With over 5 years of hands-on experience, you will be the backbone of our ticketing operations, responsible for issuing, reissuing, and canceling airline tickets while providing expert consultation to our clients. This role requires in-depth knowledge of GDS systems, fare rules, and international ticketing regulations. You will also play a key role in mentoring junior staff and ensuring the highest level of service delivery.
Key ResponsibilitiesTicketing & Reservations:
- Issue, reissue, reroute, and cancel domestic and international airline tickets across all major carriers.
- Apply complex fare rules, taxes, and exchange calculations accurately to maximize client value and agency profitability.
- Handle group bookings, seat assignments, meal requests, and special service requests (SSRs).
- Manage ticket exchanges, refunds, and involuntary reissues due to schedule changes, cancellations, or irregular operations (IROPS).
Customer Service & Consultation:
- Serve as the primary ticketing expert for walk-in and corporate clients, providing professional advice on the best routes, fare options, and travel policies.
- Handle complex client inquiries and resolve ticketing-related issues and disputes efficiently.
- Maintain strong relationships with airline representatives to stay updated on promotions, contract fares, and policy changes.
System & Administrative Management:
- Utilize advanced GDS platforms (e.g., Amadeus, Sabre, or Galileo) to manage daily ticketing operations with speed and accuracy.
- Ensure compliance with IATA regulations and internal quality standards.
- Maintain accurate records of all transactions, payments, and documentation.
- Prepare daily sales reports, reconciliation reports, and revenue tracking for management review.
Training & Support:
- Assist in training and mentoring junior ticketing agents on GDS usage, fare construction, and customer service best practices.
- Support the team by troubleshooting difficult ticketing scenarios and providing technical guidance.
Requirements & Qualifications
- * Experience: Minimum of 5+ years of proven experience as an Airline Ticketing Agent, with at least 3 years working in a travel agency or GSA environment.
- GDS Proficiency: Expert-level proficiency in Amadeus is mandatory (Sabre or Galileo may be considered, but Amadeus is highly preferred).
- Education: Bachelor’s degree in Tourism, Business, or a related field is preferred. IATA/UFTAA certification is a strong plus.
- Knowledge: Deep understanding of international airline fare structures, ticketing timelines, refund policies, and IATA/BSP regulations.
- Skills:
- Exceptional attention to detail and numerical accuracy.
- Strong communication and negotiation skills in both Arabic and English.
- Ability to work under pressure and handle high-volume transactions during peak seasons.
- Proficient in Microsoft Office (Excel, Outlook).
- Availability: Must be available to work onsite in Nasr City on a full-time basis.
