8 days ago
Full TimeJunior
Loading description...
Skills Gap Analyzer
Compare your skills with the requirements for Security Supervisor and see what you need to learn
About the company
Raffles Hotels & Resorts
Hospitality
Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles The PalmOpened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.
Job DescriptionWe invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Security Supervisor.
Reporting to the Director of Security, the Security Supervisor oversees daily security operations, ensuring the safety and security of our guests, colleagues, and hotel premises.
At Raffles, security goes beyond procedures. It is about creating a safe and welcoming environment through vigilance, professionalism, and proactive service, while ensuring the highest standards of safety and guest experience.
Key Roles & Responsibilities* To establish chain of command and responsibility, the Supervisor shall be held directly responsible to the Assistant Operations Manager, Assistant Director and Director of Security * Perform duties according to the Duty Roster prepared by the Director of Security or in his absence, the Assistant Director of Security * Adopt “Service Oriented” approach in discharging of duties in order to function harmoniously with the concept of the Hotel as a place of Hospitality: + Be held accountable for the overall performance of the on duty security personnel and all security related matters + Promote the “gentleman” rather than “officer” image for the security service + Act for and on behalf of the Hotelkeeper on security matters + Protect the safety of guests, staff, their properties and those belonging to the Hotel + Assist other Department in rendering services to the customers to maintain or enhance the services provided other than primary security duties + Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests + Greet guests and offer assistance + To lead guests whenever possible if they are uncertain of the location within the Hotel premises + To inform and sell other hotel facilities to all visitors of the Hotel
Update regular SOP exams
Inspecting and briefing his/her charges before the deployment to ensure that they are neat and tidy in appearance
Clearly and fully understand the instruction and information delivered at the briefing
Conduct regular checks on all “field” officers to assure that they are alert and discharging their duties efficiently and effectively. For this purpose, he shall, unless otherwise actively engaged, perform at least two (2) patrols of the whole building during his tour of duty
Cases affecting guests or staff that may be of interest to the Management
Protect and preserve the integrity of the Department by
Taking appropriate action to report, encourage or counsel, if found necessary, depending on the merits of demerits of the case
Surveillance of hotel staff
Keeping tag on movements of staff who are classified as suspects under investigations
Cultivation of Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
Office operating forms
Routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for
Post allocation for Raffles and External Security
Preparing meal roster for individual shift
Qualifications
AND ABOVE ALL
Additional Information
Additional Information
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our ValuesRespect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & InclusionRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.