Objective
To oversee all aspects of the salon operations and implement strategies to achieve performance targets.
Key responsibilities:
Prepare, implement and update business and marketing plans
Manage the financial budget, control costs and prepare revenue and expense reports for owners/board of directors
Ensure the salon’s operating procedures and policies manuals are implemented and updated as required
Supervise daily salon operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld
Assist in the development and updating of the salon menu
Manage client feedback
Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
General requirements:
Minimum educational qualification(s):
Hospitality or Salon Management qualification an advantage
Business administration qualification an advantage
Minimum work experience required:
Proven business skills required:
Operations management
Financial reporting
Human resource management
Public relations and marketing
Retail management
Customer service
Industry analysis
Technical skills required:
Computer literate (mid-advanced level)
Business writing
Language(s) required:
Other specification required or preferred: Willing to work shift hours including nights and weekends
Personality traits:
Articulate verbal and written communication
Interpersonal skills
Self-motivated
Enthusiastic
Empathetic
Sales oriented
Professional presentation
