Job Summary
We are looking for a customer-focused and target-driven Sales Associate – Eyewear / Optical Retail to assist customers in selecting suitable eyewear products while delivering an excellent in-store experience.
Key Responsibilities
- Welcome customers and understand their eyewear requirements.
- Recommend suitable frames, lenses, sunglasses and related products.
- Support customers in selecting products based on prescription, lifestyle and preferences.
- Drive sales through effective upselling and cross-selling.
- Achieve individual and store sales targets.
- Maintain accurate customer records and CRM information.
- Follow up on customer orders and provide timely updates.
- Support stock management and replenishment.
- Maintain product displays and overall store presentation.
- Educate customers on products, promotions and offers.
- Handle customer queries and ensure high service standards.
- Support daily store operations and reporting.
Requirements
- Graduate preferred.
- Around 2 years of experience in eyewear, optical retail, or retail sales.
- Strong customer service and selling skills.
- Knowledge of frames, lenses, contact lenses or optical products is preferred.
- Target-oriented with good communication and influencing skills.
- Comfortable working in a retail environment and handling multiple customers.
- Basic knowledge of CRM, stock management and reporting.
- Ability to work shifts, weekends and public holidays.
Key Skills
Retail Sales, Eyewear Sales, Optical Retail, Customer Service, Upselling, Cross-Selling, Customer Engagement, Product Recommendation, Frame Selection, Lens Selection, CRM, Store Operations, Inventory Management, Sales Targets, AUPC, UPT, Conversion, Product Knowledge, Relationship Building.
