Job description:
Job Title: Sales Executive
Company: Sardar Trading Agenices- JLR Dealer
Job Location: Erbil
Overall Objective of the Job:
Generate and convert retail sales opportunities through professional client engagement within JLR retailer operations. Deliver the role's contribution to reliable operations, the JLR client experience and the applicable brand, product and technical requirements.
Role Responsibilities
- Prospect through approved channels and qualify vehicle purchase opportunities.
- Present suitable specifications and prepare authorised commercial proposals.
- Negotiate within delegated limits and coordinate accurate order and handover completion.
- Follow the approved Sales Core Process and Purchase Experience Framework; record customer needs, agreed actions and contact preferences in CXP/DMS.
- Offer applicable approved accessories, trade-in and ownership products; refer valuations, discounts, credit terms and exceptional promises for authorised approval.
- Complete customer signatures and end-user information with Sales Administration and coordinate post-delivery contact and customer concerns with CRC.
JLR Operational Requirements
- Use current JLR market product information to explain the relevant Range Rover, Defender, Discovery or Jaguar offering, configuration and ownership needs accurately.
- Keep enquiries, appointments, test drives, quotations and follow-up actions traceable in the authorised CRM; maintain consent and protect client information.
- Confirm specification, availability, approved price and delivery commitments with the responsible teams before accepting an order or promising a handover date.
Performance and Development
- Review sales plan achievement, qualified lead conversion, crm completeness, delivery satisfaction. Use the approved performance plan for definitions and targets; record exceptions and corrective actions.
- Complete applicable JLR product, process or technical training and keep evidence of competence for assigned duties.
Conduct and Authority
- Apply JLR brand and role requirements relevant to the task, together with the approved retailer procedures and delegated authority.Reflect JLR Creators' Code behaviours: Customer Love, Unity, Integrity, Growth and Impact; communicate honestly, collaborate and act on improvement opportunities.
- Protect client, employee and commercial information; use only individually authorised system access and obtain designated approval for commercial or policy commitments.Report hazards, damage, incidents and unresolved client concerns promptly; perform related duties within training and authorized scope.
Job Requirements:
- Degree in Business, Marketing, or equivalent experience.
- Minimum 2 years in customer-facing vehicle sales.
- Fluent in both Arabic and English (spoken and written).
- Strong communication, negotiation, and customer service skills.
- Valid driving licence; any mandatory professional or technical certifications must be verified before assignment.
