Job Summary:To provide effective after-sales support to customers by managing inquiries, follow-ups, quotations, service-related coordination, and customer communication, while supporting the sales of relevant products and spare parts when required.
Accountability & Responsibilities
- * Follow up with customers after sales and ensure their requirements are properly handled.
- Receive and respond to customer inquiries related to products, spare parts, and services.
- Coordinate with the Service, Sales, Logistics, Procurement, and other internal teams to resolve customer requests.
- Prepare and follow up on quotations for spare parts, products, and service-related requirements.
- Maintain regular communication with customers through phone calls and professional emails.
- Follow up on pending quotations, orders, deliveries, and customer requests.
- Handle customer complaints and escalate issues when required.
- Maintain accurate records of customer requests, quotations, orders, and follow-ups.
- Support customer retention and maintain strong customer relationships.
- Identify additional sales opportunities for products/spare parts when interacting with existing customers.
- Prepare professional emails and reports using Microsoft Office.
Requirements:
- * Previous experience in Sales or Telesales is required.
- Relevant practical experience is more important than a specific number of years of experience.
- Experience in IT, System Integration, Hardware Spare Parts, or a technology-related business is highly preferred.
- Experience selling products is preferred, particularly technology products, hardware, or spare parts.
- Strong communication and interpersonal skills.
- Strong negotiation and persuasion skills.
- Good sales and customer-handling skills.
- Very good Microsoft Office knowledge, particularly Microsoft Outlook/email communication and Microsoft Excel/Word.
- Good follow-up, organization, and time-management skills.
- Ability to work with targets and follow up consistently on opportunities.
- Professional attitude and customer-oriented mindset.
