The Russian Quality Specialist (Call Center) is a full-time, on-site role based in Nasr ciry, Egypt. This role focuses on monitoring and evaluating Russian-language call center interactions to ensure adherence to quality standards, customer experience guidelines, and operational procedures. The specialist will conduct call audits, review recorded interactions, and provide structured feedback and coaching to call center team members. Daily tasks include preparing quality reports, identifying performance trends, recommending process improvements, and collaborating with supervisors and trainers to enhance service quality. The role also involves ensuring compliance with client requirements, documenting findings accurately, and contributing to continuous improvement initiatives.
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