Company Description Timepiece360 is the region’s first dedicated online platform for pre-loved luxury watches, serving customers across the UAE through www.timepiece360.com. The company offers an innovative, convenient way to buy, sell, and explore pre-owned luxury timepieces from home, transforming a traditionally fragmented and stressful market into a seamless experience. Timepiece360 is driven by a commitment to quality, authenticity, and customer trust, with a strong focus on personalized service. The team hand-collects watches for sale and hand-delivers purchased pieces, providing tailored advice, transparent pricing, and long-term value. Applicants will join a customer-centric environment that blends modern e-commerce with classic, high-touch service.
Role Description The Rolex-Certified Senior Watchmaker Technician role is a full-time, on-site position based in Dubai, United Arab Emirates. The technician will perform advanced servicing, overhauls, diagnostics, and repairs on Rolex and other high-end mechanical and quartz timepieces, ensuring strict adherence to brand standards and industry best practices. Daily responsibilities include disassembly, cleaning, lubrication, reassembly, regulation, and quality control, as well as case and bracelet refinishing where appropriate. The role involves authenticating watches and components, documenting work performed, maintaining workshop tools and equipment, and collaborating with the sales and customer service teams to provide technical insights and repair status updates. The technician will also contribute to process improvements, uphold safety and cleanliness in the workshop, and support training or mentoring of junior watchmakers as needed.
Qualifications
- Rolex certification as a watchmaker technician, with extensive experience servicing and repairing Rolex timepieces and other luxury brands.
- Strong technical skills in mechanical and quartz watch movements, including diagnostics, overhauls, regulation, water-resistance testing, and quality control.
- Expertise in the use and maintenance of professional watchmaking tools and equipment, including timing machines, pressure testers, ultrasonic cleaners, and polishing tools.
- Proficiency in evaluating authenticity of watches and components, identifying non-original parts, and ensuring compliance with brand specifications.
- Excellent attention to detail, hand-eye coordination, and fine motor skills, with a commitment to precision and craftsmanship.
- Clear written and verbal communication skills for documenting repairs, explaining technical issues, and coordinating with internal teams.
- Ability to work independently and within a team in a fast-paced retail and workshop environment, managing multiple service orders and deadlines.
- Relevant formal training in horology or watchmaking from a recognized institute or brand school; additional industry certifications (e.g., WOSTEP, SAWTA) are an advantage.
- Previous experience in a luxury watch service center or authorized
