We are hiring a retail operations professional for the Associate Retail Account Manager role. You will manage day-to-day vendor transactions, resolve issues that prevent customers from buying products, and improve product availability. You will also qualify new vendors, expand product selection, and work with vendors on pricing, promotions, and fulfillment to grow sales.
About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.
Key Responsibilities
- Manage transactions across multiple vendor accounts using account management tools and automation.
- Coordinate with vendors, carriers, and customers to resolve fulfillment issues and keep products in stock.
- Fix listing issues that prevent customers from purchasing products and verify that corrected listings are live.
- Identify and qualify prospective vendors through outbound calls, trade fairs, and industry events.
- Work with vendors to expand product selection, complete catalog listings, and prioritize products from leading brands.
- Negotiate business terms and competitive pricing, and source deals and promotions.
- Recommend suitable fulfillment and sponsored advertising programs and onboard vendors who choose to participate.
- Improve vendor management processes with cross-functional teams, document standard procedures, and guide vendors toward self-service.
Requirements
- Previous experience in account management, retail operations, or a similar role. E-commerce experience is preferred.
- Strong understanding of e-commerce and retail operations.
- Proficiency with account management platforms and related software tools.
- Excellent written and verbal communication skills in English and Arabic.
- Strong time management skills and the ability to work independently and prioritize competing tasks in a fast-paced environment.
- Proven analytical and problem-solving skills, with the ability to identify recurring issues and improve processes.
- A customer-focused approach to vendor communication and issue resolution.
- A bachelor’s degree in business, management, or a related field is preferred.
