The Restaurant Supervisor will oversee the daily operations of ANA Restaurant at Dalma Mall, ensuring smooth service delivery, excellent guest experiences, and adherence to the brand's operational and quality standards. The role involves supervising the front-of-house team, coordinating with the kitchen, monitoring service efficiency, and maintaining a welcoming dining environment.
Key Responsibilities
1. Restaurant Operations
- Supervise daily restaurant operations, ensuring smooth and efficient service.
- Ensure the restaurant is properly opened and closed in line with operational procedures.
- Monitor table management, reservations, guest flow, and service standards.
- Ensure compliance with company policies, SOPs, and operational guidelines.
2. Guest Experience & Service Excellence
- Maintain high standards of hospitality and customer service.
- Handle guest feedback, complaints, and service recovery professionally.
- Ensure guests receive prompt, attentive, and personalised service.
- Build positive relationships with regular guests and encourage customer loyalty.
3. Team Supervision & Development
- Supervise, guide, and motivate the front-of-house team.
- Allocate duties, manage shift schedules, and monitor team performance.
- Conduct daily briefings and ensure staff are informed of promotions, menu updates, and operational priorities.
- Support the training and development of team members.
- Monitor attendance, grooming, discipline, and overall staff conduct.
4. Food Quality, Hygiene & Safety
- Coordinate with the kitchen team to ensure timely food delivery and smooth service.
- Monitor food presentation, consistency, and adherence to brand standards.
- Ensure compliance with food safety, hygiene, and health regulations.
- Conduct regular checks of the dining area, service stations, and storage areas.
5. Sales & Cost Control
- Monitor daily sales performance and support the achievement of revenue targets.
- Promote menu items, special offers, and upselling opportunities.
- Monitor wastage, breakages, and operational costs.
- Ensure accurate billing, cash handling, and POS procedures.
- Support stock monitoring and reporting of shortages.
6. Reporting & Administration
- Prepare daily operational reports and communicate key updates to management.
- Report maintenance issues, customer feedback, and operational concerns.
- Ensure proper handover between shifts.
- Support management in implementing operational improvements.
Qualifications & Experience
- Diploma or Bachelor's degree in Hospitality Management, Food & Beverage, or a related field is preferred.
- Minimum 3–5 years of experience in the F&B industry, with at least 1–2 years in a supervisory capacity.
- Previous experience in casual dining, premium dining, or standalone restaurant operations is preferred.
- Strong knowledge of restaurant operations, service standards, and food safety practices.
- Experience managing and supervising multicultural teams.
- Familiarity with POS systems, cash handling, and basic inventory management.
Key Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused with a passion for hospitality.
- Strong organisational and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Commercial awareness and understanding of restaurant KPIs.
- High standards of personal presentation and professionalism.
Working Conditions
- Based at ANA Restaurant, Dalma Mall, Abu Dhabi.
- Flexible working hours, including weekends and public holidays, in line with restaurant operations.
- Full-time, shift-based role.
Success in this role will be measured by: Guest satisfaction, service quality, team performance, sales contribution, operational efficiency, and compliance with company standards.
