Job Summary:
The Receptionist is responsible for managing front-desk operations, welcoming visitors, handling inquiries, and providing administrative support to ensure smooth office operations. This role requires excellent communication skills, a professional appearance, and a customer-focused attitude.
Key Responsibilities:
Front Desk & Customer Service
- Greet and welcome visitors, clients, and employees in a professional manner.
- Answer, screen, and forward incoming calls to the appropriate departments.
- Handle customer inquiries and provide accurate information.
- Maintain a clean and organized reception area.
Administrative Support
- Manage incoming and outgoing documents, couriers, and mail.
- Assist in scheduling appointments, meetings, and conference rooms.
- Support new joiners during onboarding by guiding them through initial procedures.
- Perform general administrative duties such as filing, scanning, photocopying, and data entry.
- Maintain visitor logs, staff attendance records (if applicable), and related documentation.
Office Coordination
- Coordinate with vendors for office supplies, stationery, and pantry requirements.
- Monitor the inventory of office supplies and request replenishment when needed.
- Assist in organizing company events, meetings, and staff activities.
- Ensure the office premises remain neat, presentable, and well-maintained.
Communication & Interaction
- Coordinate with internal departments for smooth communication flow.
- Attend to employee or visitor requests promptly and professionally.
- Handle basic HR or administrative inquiries and guide staff accordingly.
Qualifications & Skills:
- High school diploma or equivalent; diploma or degree in Administration is an advantage.
- Proven experience as a receptionist or in a customer service/administrative role.
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Professional appearance and positive attitude.
- Strong organizational and multitasking skills.
- Ability to handle confidential information with discretion.
