Job Description
- Welcome customers and visitors at the showroom, service reception or office, register them, and direct them to the right sales executive, service advisor or department.
- Answer, screen and route incoming calls, take accurate messages, and respond to general inquiries on opening hours, locations and services.
- Manage appointment calendars, test-drive or service bookings and meeting-room reservations as instructed.
- Follow MAG and brand customer-handling standards, including greeting protocols and waiting-area upkeep.
- Organize own work and coordinate with advisors and sales teams to keep customer waiting times short.
- Attend training on customer service, systems and brand standards.
- Maintain visitor logs, courier records and basic office documents.
- Capture customer contact details and visit reasons accurately in the CRM/DMS for follow-up.
- Interact courteously with colleagues and customers, creating a professional first impression of MAG.
Education
Bachelor's degree
Experience
1 years of reception or customer service experience; good command of English.
