For a leading manufacturer of high-quality borosilicate glass products, dedicated to providing innovative and durable solutions for both domestic and commercial use. With a commitment to excellence and customer satisfaction, they strive to create products that enhance everyday living while maintaining the highest standards of safety and sustainability.
Responsibilities
- Lead and manage the QA and QC functions across the borosilicate glass manufacturing operation.
- Establish, implement, and continuously improve the Quality Management System in line with ISO standards and applicable glass-product compliance requirements.
- Develop and maintain quality procedures, inspection plans, work instructions, test methods, specifications, and product-release criteria.
- Monitor quality controls across raw materials, batch preparation, glass forming, annealing, finishing, decoration, packing, and final inspection.
- Ensure products meet requirements related to thermal shock resistance, heat resistance, chemical durability, dimensional accuracy, visual appearance, strength, and food-contact safety.
- Oversee laboratory and production testing, including thermal cycling, temperature-resistance, chemical-resistance, visual-defect, dimensional, and breakage testing.
- Ensure quality compliance for borosilicate and Pyrex-type glass products intended for oven, microwave, freezer, cooking, serving, and food-storage use.
- Lead investigations into non-conforming products, defects, customer complaints, and production deviations; implement root-cause analysis and effective CAPA plans.
- Track quality KPIs, including rejection rate, defect rate, customer complaints, rework, scrap, and first-pass yield, and issue regular reports to plant management.
- Conduct internal quality audits and coordinate external audits, customer audits, and certification-related activities.
- Manage calibration, verification, and maintenance follow-up for quality-control and laboratory equipment.
- Work closely with Production, Maintenance, R&D, Supply Chain, and Packaging teams to resolve process-quality issues and drive continuous improvement.
- Assess and monitor supplier quality for key raw materials, packaging materials, and outsourced services.
- Lead, train, and develop the quality team, ensuring clear accountability and consistent inspection standards.
- Ensure all quality records, test reports, inspection results, and compliance documentation are accurately maintained and traceable.
Requirements
- Bachelor’s degree in chemical engineering, Materials Science, Glass/Ceramics Engineering, Chemistry, or a closely related discipline. Chemical Engineering or Materials Science is strongly preferred.
- Minimum 7 years of quality experience within a manufacturing environment, including at least 3 years in a supervisory or managerial quality role.
- Mandatory hands-on experience in borosilicate glass, Pyrex-type glassware, heat-resistant glass, or glass cookware manufacturing.
- Strong understanding of glass-manufacturing processes, product defects, annealing, thermal properties, chemical durability, and product-performance testing.
- Practical knowledge of ISO 9001 and other relevant quality, product-safety, and food-contact compliance standards.
- Experience managing thermal shock, heat resistance, chemical resistance, dimensional, visual, and breakage testing for glass products.
- Strong experience in root-cause analysis, CAPA, 8D, NCR management, internal audits, and continuous-improvement initiatives.
- Proven ability to lead a quality team and work effectively with production and plant-management stakeholders.
- Strong analytical, reporting, problem-solving, and decision-making skills.
- Very good English communication skills, written and spoken.
