Monitor and evaluate customer service interactions across calls, WhatsApp, emails, and social media
Assess team performance against established quality standards
Identify service gaps and recommend improvement actions
Monitor complaint handling and customer satisfaction
Prepare quality assessment reports and provide constructive feedback
Identify training needs and support continuous service improvement
Ensure compliance with customer service procedures and brand communication standards

Requirements

* Previous experience in Quality Assurance within Customer Service
Strong experience dealing with GCC markets and customers is a MUST
Excellent English communication skills (spoken and written) is a MUST
Strong analytical, reporting, and evaluation skills
Excellent attention to detail
Experience in Retail, E-commerce, or Luxury Brands is a plus

Benefits

* Competitive Salary
Medical Insurance
Social Insurance
Professional Development & Growth Opportunities
Supportive and Collaborative Work Environment

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Compare your skills with the requirements for Quality Assurance Specialist - Customer Service and see what you need to learn

About the company

The HR Game

Construction

Monitor and evaluate customer service interactions across calls, WhatsApp, emails, and social media
Assess team performance against established quality standards
Identify service gaps and recommend improvement actions
Monitor complaint handling and customer satisfaction
Prepare quality assessment reports and provide constructive feedback
Identify training needs and support continuous service improvement
Ensure compliance with customer service procedures and brand communication standards

Requirements

* Previous experience in Quality Assurance within Customer Service
Strong experience dealing with GCC markets and customers is a MUST
Excellent English communication skills (spoken and written) is a MUST
Strong analytical, reporting, and evaluation skills
Excellent attention to detail
Experience in Retail, E-commerce, or Luxury Brands is a plus

Benefits

* Competitive Salary
Medical Insurance
Social Insurance
Professional Development & Growth Opportunities
Supportive and Collaborative Work Environment

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Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

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