OBJECTIVE/ PURPOSE OF THE JOB:
To achieve assigned sales and revenue targets through business development, territory management, and effective key account management. To provide clinical and technical product support while ensuring efficient execution of tenders, orders, inventory management, and collections. To strengthen customer relationships, ensure product availability and service excellence, and drive sustainable business growth.
KEY RESPONSIBILITIES
Business Development, Sales Strategy & Forecasting
- Deliver the individual monthly and quarterly revenue target for the assigned product line; plan territory coverage and call cycle.
- Generate and qualify leads through calls, networking and events; open new accounts in the assigned territory.
- Update customers on product releases and run product demonstrations.
- Provide the monthly demand and sales forecast for own accounts.
- Keep pipeline, activity records and sales expenses current in the system.
Key Account Management & Clinical Support
- Build relationships with healthcare professionals (HCPs), clinical staff and procurement at assigned accounts across HMC, military and private institutions.
- Resolve first-level customer concerns, product issues and technical problems.
- Support HCPs during procedures and product use, including scrubbing in where required, per hospital protocols and training.
- Follow up installation and the preventive-maintenance (PPM) schedule for own installed base.
Tender Management & Procurement Execution
- Prepare technical and commercial offers and tender documents for standard items from the approved price list; negotiate within own discount band.
- Follow up customer purchase orders and contract call-offs for own accounts.
- Coordinate delivery and invoicing of own orders with Logistics and Finance.
- Follow up collections on own accounts to the collection plan; update collection status for AR ageing.
Stock, Set & Instrument Management
- Monitor stock and consumption at own accounts; report shortages, slow movers and discrepancies.
- Push first-expiry-first-out sales on near-expiry stock.
- Deliver and collect product sets, instruments and demo equipment; verify completeness before and after each use.
- Check instruments and consumables; arrange replenishment, return or reprocessing per established protocols.
Supplier, Portfolio & Product Education
- Follow up suppliers on orders, deliveries, quotations, availability and technical queries; relay customer feedback.
- Report complaints and adverse product performance to suppliers immediately via the defined channel.
- Support logistics for workshops, courses and customer events; coordinate HCP participation and travel.
- Maintain knowledge of products, applications and competitor alternatives; complete required training
JOB REQUIREMENT
- Graduate as dentist or experience in dental industry with a medical degree
- Minimum experience: overall 2 years of experience with 1 years in similar capacity, in Medical Equipment/dental industry
- Language and proficiency: Fluent in both English and Arabic
- Computer proficiency level required: Advanced knowledge in MS Office suite)
- Driving: Valid GCC driving license required
