We're hiring on behalf of a Haystack partner!
The Role
• Own and drive the continuous evolution of an enterprise ITSM platform, covering service, ticket, asset, and portfolio management.
• Manage end-to-end change processes, demand planning, backlog refinement, and release roadmaps.
• Oversee transparent reporting on project progress, capacity, costs, and service quality.
• Coordinate with external service providers and integrate user feedback to enhance platform capabilities.
• Maintain documentation and enable stakeholders to effectively utilize new features and process improvements.
What You'll Need
• Several years of experience as a Service Owner, Product Owner, or in a similar role managing IT service management in complex organizations.
• Solid practical knowledge of core ITSM processes and enterprise service management platforms.
• Strong stakeholder management and communication skills with a proven ability to collaborate with external vendors.
• A degree in Information Systems, IT Management, or a related technical field.
What's On Offer
• Competitive salary
• Opportunities for professional development through internal and external training programs.
• Access to comprehensive health and wellness initiatives, including fitness facilities and dining options.
• Flexible working arrangements and a variety of corporate benefits designed to support work-life balance.
Apply via Haystack today!
