Company:
iQor is a global provider of customer experience solutions, supporting leading brands as a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor blends three decades of operational expertise with AI-driven innovation to enhance performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. A strong people-first culture and advanced analytics enable iQor to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers team members an environment focused on development, collaboration, and impact.
Role:
The Personnel Specialist is responsible for managing employee records and personnel administration processes throughout the employee lifecycle, from onboarding through separation. This role ensures compliance with labor regulations, social insurance requirements, and company policies while maintaining accurate employee documentation and providing administrative support to employees, managers, and HR stakeholders.
Responsibilities:
- Prepare and process employment contracts, onboarding documentation, and employee records in accordance with company policies and local regulations.
- Collect, verify, and maintain employee documentation required for hiring, employment, and compliance purposes.
- Maintain accurate and up-to-date physical and electronic personnel files, ensuring confidentiality and audit readiness.
- Administer employee lifecycle transactions including hiring, transfers, promotions, employee status changes, and terminations.
- Manage attendance, leave records, and employee data within HR systems to ensure record accuracy.
- Coordinate employee onboarding and offboarding activities, including clearance processes and employment documentation.
- Process employee resignations and terminations while ensuring proper documentation and compliance requirements are completed.
- Handle social insurance administration, including employee registrations, updates, terminations, and required submissions.
- Coordinate with government entities and support labor office and social insurance compliance activities as required.
- Prepare and submit accurate personnel-related payroll inputs, including joiners, leavers, attendance updates, leave balances, and employee status changes.
- Respond to employee inquiries related to contracts, leave balances, personnel documentation, social insurance, and HR policies.
- Monitor compliance with labor regulations, company policies, and personnel administration procedures.
- Prepare HR reports related to headcount, employee movements, attendance, leave balances, and personnel compliance metrics.
- Support HR audits and ensure personnel records remain organized, accurate, and accessible when required.
Qualifications:
- Proficient in Arabic and English, both written and spoken.
- Professional Experience: Minimum of 1–2 years of experience in personnel administration or HR operations.
- Personnel Administration: Hands-on experience managing employee records, contracts, onboarding, offboarding, and HR documentation.
- Social Insurance Knowledge: Experience supporting employee registration, updates, and compliance processes related to social insurance administration.
- Compliance Knowledge: Good understanding of labor law requirements and HR administrative compliance procedures.
- Technical Skills: Proficiency in Microsoft Office applications, particularly Excel for reporting and data management.
- Systems Experience: Experience working with HRIS, HR administration systems, or payroll platforms.
- Proven ability to maintain accuracy, confidentiality, and attention to detail when handling employee information.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Ability to communicate effectively and provide professional support to employees and stakeholders.
- Military status completed or exempted for male candidates.
Preferred Qualifications:
- Experience working with payroll processes and payroll-related documentation.
- Experience supporting labor office and government relations activities.
- Experience within outsourcing, BPO, or high-volume workforce environments.
