Company Description Kalamcx, a Future Group company, is a global virtual BPO provider delivering cost-effective interpretation, translation, and customer experience solutions to more than 300 organizations worldwide. The company focuses on helping clients thrive beyond borders by supporting multilingual communication and market expansion. Kalamcx enables businesses to reduce operating costs while improving customer loyalty and satisfaction. Through its human-centered service approach, Kalamcx supports real, meaningful customer interactions that contribute to long-term growth and increased revenue.
Role Description This is a full-time remote role for a Persian Interpreter at Kalamcx. The Persian Interpreter will facilitate clear, accurate, and culturally sensitive communication between Persian-speaking individuals and English-speaking stakeholders via phone, video, or other virtual channels. Daily responsibilities include listening carefully to spoken language, conveying messages accurately without omission or addition, and maintaining confidentiality and professionalism at all times. The role may involve interpreting for customer support interactions, business meetings, and service-related conversations, ensuring a positive experience for all parties. The interpreter will also follow company protocols, document sessions as required, and collaborate with team members and supervisors to meet quality standards and performance goals.
Qualifications
- Strong proficiency in Persian (Farsi) and English, with excellent listening, speaking, and comprehension skills.
- Demonstrated ability to provide accurate, neutral, and culturally appropriate interpretation in real time.
- Experience working in customer service, interpretation, translation, or related communication-focused roles is a plus.
- Reliable remote work setup, including stable internet connection, suitable device, and a quiet workspace.
- Ability to follow scripts and guidelines while adapting to different client industries and conversation types.
- Strong interpersonal skills, professionalism, and the ability to remain calm and respectful in sensitive situations.
- Understanding of confidentiality standards and ethical practices in language services.
- Availability to work full-time shifts and manage time effectively across multiple calls or sessions.
- High school diploma or equivalent required; additional training or certification in interpretation or languages is a plus.
- Prior experience in a virtual BPO, call center, or remote environment is an advantage.
