Company Description Kalamcx, a Future Group company, is a virtual BPO provider offering cost-effective interpretation, translation, and customer experience solutions to over 300 clients worldwide. The company focuses on helping organizations operate across borders, reduce operational costs, and reach new international markets. Kalamcx emphasizes delivering high-quality language services that support business growth and customer retention. Its mission is to create loyal, satisfied customers by providing real, human-centered experiences. Team members contribute directly to clients’ global expansion and revenue growth through excellent service.
Role Description This is a full-time, remote role for a Persian (Farsi) OPI/VRI Interpreter. The interpreter will provide professional over-the-phone and video remote interpretation between Persian (Farsi) and English for a variety of industries, such as healthcare, government, legal, and customer service. Daily responsibilities include accurately conveying meaning, tone, and intent between speakers, following confidentiality and ethical standards, and adhering to client-specific guidelines. The role involves preparing for calls or sessions, managing schedules, documenting required information, and maintaining a quiet, professional remote work environment. The interpreter will collaborate with support teams when needed and use company-provided platforms and tools to deliver consistent, high-quality service.
Qualifications
- * Strong bilingual proficiency in Persian (Farsi) and English, with excellent listening, speaking, and comprehension skills.
- Demonstrated experience in consecutive interpretation over the phone or video, preferably in OPI/VRI settings.
- Ability to maintain neutrality, accuracy, and cultural sensitivity while interpreting for diverse populations.
- Familiarity with basic terminology in fields such as healthcare, legal, government, and customer service is highly beneficial.
- Strong customer service orientation, including professionalism, patience, and clear communication under time pressure.
- Comfort with using remote work technologies, including call platforms, video conferencing tools, and CRM or ticketing systems.
- Reliable high-speed internet, suitable computer equipment, headset, and a quiet workspace for remote interpretation.
- High level of integrity and commitment to privacy, confidentiality, and industry ethical standards.
- Ability to work full-time with consistent availability, manage time effectively, and follow structured schedules.
- Prior experience in interpretation, translation, or language services; relevant certifications or training are a plus.
