Company:
iQor is a global provider of customer experience solutions, supporting leading brands as a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor blends three decades of operational expertise with AI-driven innovation to enhance performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. A strong people-first culture and advanced analytics enable iQor to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers team members an environment focused on development, collaboration, and impact.
Role:
The Payroll Specialist is responsible for ensuring accurate and timely payroll processing by managing attendance data, payroll inputs, statutory deductions, and employee compensation records. This role plays a critical part in maintaining payroll accuracy, ensuring compliance with labor, tax, and social insurance regulations, and supporting employees and stakeholders with payroll-related inquiries.
Responsibilities:
- Manage and maintain the attendance management system, ensuring employee schedules, shifts, and attendance records are accurate and updated.
- Review attendance exceptions including absences, lateness, missing punches, overtime, and leave records.
- Calculate attendance-related payroll adjustments, including overtime, deductions, and unpaid leave in accordance with company policies and labor regulations.
- Coordinate with Personnel and HR teams to ensure employee records, leave balances, and personnel changes are accurately reflected in payroll.
- Consolidate all monthly payroll inputs, including new hires, terminations, salary adjustments, bonuses, incentives, allowances, deductions, loans, and disciplinary penalties.
- Support the end-to-end payroll process, ensuring accurate gross-to-net salary calculations.
- Prepare and review payroll reports, variance analyses, and payroll impact summaries for management review.
- Process final settlements for terminated employees, including leave encashment and outstanding balances.
- Prepare payroll documentation supporting monthly salary tax and social insurance submissions.
- Generate and distribute employee pay slips while maintaining payroll confidentiality.
- Ensure payroll records are maintained accurately and are readily available for audits and compliance reviews.
- Respond to payroll-related inquiries from employees and stakeholders in a timely and professional manner.
- Support continuous improvement of payroll processes, controls, and reporting capabilities.
Qualifications:
- Proficient in English, both written and spoken.
- Professional Experience: Minimum of 2–3 years of payroll experience, including attendance administration and payroll processing.
- Payroll Knowledge: Strong understanding of payroll calculations, salary structures, deductions, overtime, and final settlements.
- Compliance Knowledge: Good understanding of Egyptian labor law requirements, salary tax regulations, and social insurance processes.
- Technical Skills: Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and payroll reporting.
- Systems Experience: Experience working with payroll systems and attendance management platforms.
- Reporting Skills: Ability to prepare payroll reports, analyze variances, and explain payroll changes clearly.
- Proven ability to maintain a high level of accuracy and confidentiality when handling payroll data.
- Ability to communicate effectively and collaborate with employees, managers, HR, and Finance stakeholders.
- Military status completed or exempted for male candidates.
Preferred Qualifications:
- Experience with Power BI or other workforce reporting and analytics tools.
- Experience processing payroll for large employee populations or multi-site operations.
- Experience working within outsourcing, BPO, or shared services environments.
