23 days ago
Full TimeJunior
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We’re Hiring: Patient Coordinator
VALERIA International Medical Coordination | Erbil, Kurdistan Region, Iraq
VALERIA International Medical Coordination is looking for a motivated, organized, and patient-focused Patient Coordinator to join our growing team in Erbil.
The successful candidate will play a key role in coordinating patient journeys, facilitating communication between patients, doctors, and hospitals, and ensuring a smooth and professional experience from the first inquiry through appointment scheduling and follow-up.
Working closely with our medical partners, including Zheen Private Hospital and the Jordanian Elite Surgical Team (JEST), the Patient Coordinator will help connect patients with appropriate medical consultations and surgical assessment services.
Key Responsibilities
Respond to patient inquiries through WhatsApp, telephone, social media, and other communication channels.
Coordinate medical consultations, appointments, and follow-up visits.
Communicate with patients to understand their needs and collect relevant medical information and documents securely.
Coordinate appointments between patients, specialist doctors, and hospital departments.
Assist patients with appointment instructions, required documentation, and visit arrangements.
Maintain accurate patient records and update appointment and follow-up databases.
Follow up with patients after consultations to support continuity of communication and coordination.
Work closely with the medical team, hospital administration, and internal coordination staff.
Support patient outreach campaigns and maintain professional communication with existing and prospective patients.
Protect patient confidentiality and comply with applicable data protection and healthcare policies.
Provide regular reports on inquiries, appointments, attendance, and coordination outcomes.
Requirements
Bachelor’s degree in Medicine, Pharmacy, Nursing, Healthcare Administration, Business Administration, or a related field is preferred.
Previous experience in patient coordination, hospital administration, medical sales, customer service, or healthcare communication is an advantage.
Excellent communication and interpersonal skills.
Fluency in Kurdish and Arabic is essential; English proficiency is highly desirable.
Good organizational skills and the ability to manage multiple appointments and patient inquiries.
Familiarity with WhatsApp Business, Microsoft Office, spreadsheets, and social media communication.
Professional attitude, discretion, empathy, and strong attention to detail.
Ability to work collaboratively with doctors, hospital teams, and patients.
What We Offer
The opportunity to contribute to a growing international medical coordination initiative.
Direct collaboration with specialist doctors and established hospital partners.
Experience in patient relations, medical coordination, and healthcare operations.
A professional environment with opportunities for growth and development.
Location
Erbil, Kurdistan Region, Iraq
How to Apply
Interested candidates are invited to send their CV and a brief introduction via LinkedIn message or to [0780-411-5114 WhatsApp number], using the subject line: Patient Coordinator – VALERIA.
Join VALERIA and help us make access to specialist medical consultations more organized, accessible, and patient-centered.