Job Title: Patient Experience Coordinator
Job Code: PEC-005
Department: Patient Experience
Your Impact
- 1–3 years of patient-facing or customer service experience
- Daily patient rounds across inpatient and outpatient areas
- 2 languages – Arabic and English communication
- Timely handling and escalation of patient feedback
- Consistent, compassionate support for patients and families
What you will do
- Patient Welcome: Greet, guide, and assist patients and visitors.
- Patient Rounds: Check patient comfort and satisfaction daily.
- Patient Support: Respond to non-medical requests and inquiries.
- Feedback Tracking: Record complaints and support timely follow-up.
- Communication: Handle patient calls, emails, and inquiries.
- Collaboration: Work with hospital teams to improve patient experiences.
How success is measured
- Warm, empathetic, and attentive daily patient interactions
- Fast and effective handling and escalation of patient concerns
- Accurate and detailed logging of feedback in the system
- Clear communication and seamless teamwork
- Respect for patient privacy and confidentiality
You will thrive here if you have…
- High school diploma or an Associate Degree in a relevant field
- 1–3 years of patient-facing, hospitality, or customer service experience
- Healthcare experience is preferred
- Fluency in Arabic and English (written and spoken)
- Familiarity with Microsoft Office applications and basic system navigation
- Understanding of patient rights and customer service standards
- Strong interpersonal and problem-solving skills
Competencies we value
- Communication – Clear, respectful, and reassuring interactions
- Client Focus – Putting patients' comfort, dignity, and needs first
- Emotional Intelligence – Listening with empathy, patience, and understanding
- Teamwork – Collaborating to create a seamless patient experience
- Adaptability – Responding positively to changing patient needs
