Role Overview:
Responsible for acquiring and managing merchant partnerships for one of the leading Loyalty and Rewards Program in Oman, securing attractive offers and ensuring partner engagement, timely activation and long-term retention.
Key Responsibilities
1. Partner Acquisition & Negotiation
- Acquire new partners across F&B, retail, beauty, wellness, entertainment and other lifestyle categories, with at least 50% from F&B.
- Identify qualified brands based on reputation, customer ratings, location coverage and market relevance.
- Negotiate exclusive discounts, BOGO offers, minimum-spend deals, gifts and campaign promotions.
- Achieve a minimum of 10 new signed partners per month.
2. Contracting & Onboarding
- Coordinate partner contracts, approvals and signatures within agreed SLAs.
- Collect and validate logos, offer descriptions, outlet lists and other required materials.
- Ensure complete documentation and smooth handover for platform activation.
3. Operations Support & Configuration
- Coordinate offer setup, outlet details, redemption mechanics and promotional content.
- Ensure accuracy of offer terms and timely activation within 7 working days of contract signing.
- Resolve onboarding and configuration issues with relevant teams.
4. Partner Relationship Management
- Maintain strong relationships with assigned merchants.
- Monitor partner activity, redemptions and customer feedback.
- Manage renewals, re-engage inactive partners and minimise churn.
- Encourage participation in Nojoom campaigns and promotional activities.
5. Reporting & KPIs
- Maintain accurate partner pipeline and records in Pipedrive.
- Report on acquisition, activation, engagement, renewals and risks.
- Track performance against agreed commercial and operational targets.
Requirements
- 2–4 years of experience in business development, partnerships or account management.
- Good knowledge of Oman's merchant and lifestyle market.
- Strong negotiation, communication and relationship-management skills.
- Experience with CRM tools; Pipedrive is an advantage.
- Organised, proactive and target-driven.
- Fluent in English and Arabic
KPIs
- Partner Acquisition: Minimum 10 new signed partners per month.
- F&B Mix: At least 50% of new partners.
- Activation SLA: Maximum 7 working days from contract signing.
- Partner Engagement: At least 85%.
- Compliance: All live offers supported by signed contracts and approved content.
- Please send your resumes at [email protected].
