Company Description SMB GROUP specializes in home appliances and electronics, offering high-quality products tailored to modern lifestyle needs. The company focuses on delivering reliable solutions and excellent customer service across its product range. SMB GROUP places strong emphasis on innovation to enhance convenience, performance, and user experience. Team members work in a customer-centered environment that values responsiveness, product knowledge, and long-term relationships.
Role Description The Outside Sales Specialist is a full-time, on-site role based in Egypt, responsible for driving sales of home appliances and electronics to individual and business customers. This role includes visiting clients, presenting product features and benefits, and providing demonstrations to address customer needs. The specialist will follow up on leads, negotiate pricing and terms, and manage the sales cycle from initial contact through post-sale support. Daily tasks involve coordinating with internal teams, preparing sales reports, maintaining accurate customer records, and supporting promotional activities or in-store events. The role also requires educating customers on product usage, warranty, and service processes to ensure a positive experience.
Qualifications
- Strong Sales skills with experience in prospecting, negotiating, and closing deals in a field-based environment.
- Proficiency in Customer Service and Account Management to build long-term relationships and handle inquiries or issues effectively.
- Experience in Field Service, including on-site visits, product demonstrations, and basic troubleshooting.
- Ability to deliver Training to customers or partners on product features, usage, and best practices.
- Good knowledge of home appliances and electronics markets, ideally with prior experience in a similar industry.
- Excellent communication, presentation, and interpersonal skills, with the ability to work independently and as part of a team.
- Comfortable working in an on-site, customer-facing role in Egypt, with readiness to travel within assigned territories.
- Basic proficiency in using CRM tools and office software; fluency in English and Arabic is an advantage.
