Role summary
This consultant drives go-live readiness and user adoption. The role owns the rollout plan, role-based training, user documentation and hypercare. It also covers day-to-day functional administration so that the client's users actually use the system after go-live.
Key responsibilities
- Plan and run the rollout: cutover plan, go-live checklist, phased deployment by department or programme
- Run a training needs analysis and build a role-based curriculum (executives, project managers, cost controllers, contract administrators, approvers, administrators)
- Deliver classroom, hands-on and virtual training in Arabic and English, including train-the-trainer sessions for client super users
- Produce bilingual training materials: user manuals, quick reference guides, process job aids and short video walkthroughs
- Configure and maintain the training environment and the training data sets
- Support UAT execution alongside the BA and log, triage and follow up defects
- Provide go-live and hypercare support: floor walking, a help-desk channel, issue logging and resolution tracking
- Perform functional administration: user onboarding, role and permission updates, shell creation and routine data maintenance
- Track adoption KPIs (logins, BP volumes, cycle times, overdue items) and report them to the client and QPM
- Gather user feedback and feed enhancement requests into the change management process
Required qualifications
- Bachelor's degree in Engineering, IT, Business or a related field
- 3+ years of hands-on Unifier experience, including at least one go-live with end-user training
- Strong functional knowledge of Unifier BPs, shells, cost management and the user and admin modes
- Proven experience designing and delivering training to large and varied user groups
- Excellent presentation and communication skills in Arabic and English
Preferred
- Prior experience on construction and infrastructure projects, with a working understanding of how project managers, cost controllers, contract administrators and site teams operate, so that training reflects real day-to-day scenarios (RFIs, submittals, variations, progress payments, daily reports)
- Oracle Primavera Unifier certification
- Certified trainer credential (CTT+, or an equivalent instructional design certificate)
- Change management certification (Prosci or similar)
- Experience on government projects in Qatar or the GCC
- Exposure to Primavera P6
