Job Purpose
Oversee the execution of the operational strategy across Barn’s branches , ensuring operational targets and standards are met in service, quality, efficiency, and customer experience. The role leads regional teams and aligns cross-functional efforts to drive effective and sustainable operations.
Key Responsibilities
- Execute operational plans and strategies approved by senior management.
- Lead and guide Operations Teams to achieve performance targets.
- Monitor operational KPIs, analyze results, and report to management.
- Improve operational efficiency and reduce costs without compromising quality.
- Collaborate with HR, Marketing, Procurement, Training, and Expansion to ensure integrated execution.
- Ensure compliance with operational policies and procedures across all branches.
- Lead new branch openings and ensure operational readiness.
- Support capability-building and field leadership development programs.
- Resolve day-to-day operational challenges and drive proactive solutions.
- Represent the Operations function in meetings and periodic reporting.
Job Requirements
- Bachelor’s degree in Business Administration or a related field (Executive Master’s or MBA preferred).
- 8+ years of experience in operations management, including at least 3 years directly supervising regional or field teams in Retail or F&B.
- Fluency in Arabic and English.
- Strong leadership, performance management, and analytical thinking skills.
- Excellent communication, coordination, and decision-making abilities.
- Proven ability to manage crises and operational challenges.
