Operations Lead, Stockholm
Outbound, sales operations, product follow-up and the numbers
About Vetnio
Vetnio is an AI-powered platform for veterinary clinics. It automates clinical documentation, communication and every other admin task before, during and after the consultation, so vets get measurable time back every day.
We are a Y Combinator company, backed by international investors, working with some of the largest veterinary groups in Europe. Sellers are on the ground in the Nordics, the UK, the DACH region, Benelux, France and Spain. The founders and the tech team sit in Stockholm, in our new office on Strandvägen. Now we are scaling, and this role is part of that step.
Why we are hiring
We have a product clinics keep using, sellers who close when they get a conversation, and a tech team that ships fast. What we do not have is one person who holds it all together.
Today outbound happens by hand, when there is time. Requests from sellers and customers reach the developers through whoever happens to be in the room. The numbers live in four tools and get pulled together the night before they are needed.
That is the job. You are the first commercial hire in our Stockholm team. You build the outbound engine, you run the sales motion with the sellers, you make sure what customers need gets built and delivered, and you own the numbers. You own it from day one, and as it grows we hire around you.
What you will do
First month: get the engine running
- Build the outbound engine. Account lists per market, verified contacts via lemlist, Clay or whatever hits best on vets, sequences vets actually answer, and everything wired into Attio so the right seller gets the handoff. First campaign out in week one
- Set up the operating rhythm. A weekly pipeline review with the sellers in each market, clear stage definitions, and one place where every seller and customer request lands
- Build the first dashboard. MRR, pipeline, activation and churn from Stripe, Attio and PostHog, refreshed without anyone pulling it by hand
Then, as it runs
- Sales operations. Run the motion across six markets: pipeline reviews, deal desk on pricing and terms, and the handoff from seller to onboarding. Keep Attio clean enough that a forecast means something
- Sales and tech. Turn what sellers and customers ask for into clear, prioritised tickets for the developers. Follow up until it ships, then close the loop with the seller and the customer. You are the reason nothing falls between the two teams
- Reporting. Monthly KPIs and the numbers behind investor updates and board meetings. Work with our external accountant so financial reporting is on time and correct
- Outbound and automation. Keep the engine tuned: signals that start sequences on their own (clinic openings, vet job ads, PMS switches, group acquisitions), deliverability, and n8n, Make or scripts for everything you have done twice. GDPR from day one
Who we are looking for
You are the person your last team turned to when something needed fixing, whether it was a broken process, a broken webhook or a broken spreadsheet. As comfortable running a pipeline review with a seller in Germany as writing a ticket with a developer, and you build tools instead of doing the same thing twice.
- A degree from a top university, such as SSE, KTH, Chalmers or an international equivalent, in business, economics, engineering or a related field
- 1 to 4 years in business operations, revenue operations, strategy and operations, GTM engineering or growth at a B2B software company. You have run a commercial process end to end and can show what changed because of you
- 1 to 4 years in business operations, revenue operations, strategy and operations, GTM engineering or growth at a B2B software company. You have run a commercial process end to end and can show what changed because of you
- Hands-on with the stack: a CRM, lemlist or Clay or similar, an automation tool such as n8n or Make. APIs and webhooks, and some SQL, Python or JavaScript when no-code runs out
- Strong with numbers. You can build a KPI model, reconcile two sources that disagree and explain the difference
- AI-native. Frontier tools daily, and workflows or agents you built that run without you
- Clear and direct with sellers, developers and founders alike, and you write things down
- Self-directed. You take the domain, define what is undefined and follow up until it is done
- Based in Stockholm, in the office with the team
Signals we like
- A process you built that a whole team ended up running on
- An outbound campaign, Clay table or automation you built from nothing, and what it produced
- A time you got sales and tech pulling in the same direction
- A dashboard or model that leadership actually used to make decisions
- Something you started yourself. Extra European languages welcome
How we work
Everyone at Vetnio owns a domain, and we move fast. Decisions are made by the people closest to the work, not in committees. You get a lot of freedom, and the responsibility that comes with it. We work together from the office, because that is how we move fastest.
What we offer
- Ownership of operations as a domain, working directly with the founders, the sellers and the developers, with a clear path to Head of Operations as the company grows. The tools you need, and the freedom to pick them
- Competitive compensation and a wellness allowance (friskvårdsbidrag) of 5 000 SEK per year
- An international team and a seat at our new office on Strandvägen
How to apply
Apply here on LinkedIn with your CV or profile, and tell us about one thing you built or fixed and what it changed: a process, a campaign, a dashboard, an automation. Numbers welcome.
