We are hiring Operations Associates to support our day-to-day operations.
This is a hands-on role involving a variety of operational tasks across different systems and processes. You will be expected to take ownership of assigned tasks, stay organized and follow through until completion.
What you will do
- Update records and content in internal systems and web portals, and check that the changes are correct.
- Upload files and perform bulk updates, and check the results.
- Make and answer calls and emails with customers and external parties, and record the outcomes.
- Follow up on open items with internal teams and external parties until they are resolved.
- Check records, transactions and documents for accuracy, and flag any discrepancies.
- Extract data and prepare reports using Excel.
- Handle ad hoc operational requests, including tasks with short deadlines.
- Log issues, raise them with the relevant teams and track them until resolution.
- Keep trackers, shared files and process documents up to date.
- Handle personal and confidential data carefully and in line with company policy.
- Support other operational activities and projects as required by the business.
Must have
- Bachelor's degree or equivalent work experience.
- Good spoken and written communication skills in English, including the ability to write clear and professional emails.
- Detail-oriented and checks work carefully before submitting it.
- Well-organized and able to manage several tasks at once.
- Reliable, takes ownership of assigned tasks and follows through without constant reminders.
- Comfortable making calls to customers and communicating professionally with internal and external parties.
- Good working knowledge of Excel, including basic formulas, sorting, filtering and managing data.
- Comfortable using computers, web portals and other digital tools, with the ability to learn new systems quickly.
- Able to identify and report issues clearly and follow up on their resolution.
- Flexible and able to adapt to changing tasks and priorities.
Strongly preferred
- Good spoken and written Arabic.
- Previous experience in administration, operations, customer service, office coordination or a similar role.
- Experience working with data, records or internal business systems.
