Serat Studio specializes in the design and sale of home decor products and clothing, featuring artistic designs inspired by Egyptian and Arab art and heritage, through our online store.
Work Location: New Cairo – applicants must reside in the area and nearby regions.
From Sunday to Thursday – Friday and Saturday are off.
Responsibilities:
- Prepare and review orders before shipping.
- Handle the Shopify system and Bosta for shipping.
- Deliver orders to the shipping company’s representative and track their departure.
- Confirm orders with customers.
- Monitor shipments and returns.
- Address customer complaints and resolve issues calmly and respectfully.
- Communicate with customers to understand the reasons for returns.
- Track delayed orders and inform customers of expected delivery dates.
Requirements:
- Proficiency in using Shopify and Bosta for shipping.
- Fluency in writing in Arabic and English.
- Good communication skills and the ability to interact with customers professionally.
- Attention to detail, accuracy, and organization.
- Ability to solve problems and follow through on tasks until completion.
Skills
- Proficiency in using Shopify and Bosta for shipping.
- Fluency in writing in Arabic and English.
- Good communication skills and the ability to interact with customers professionally.
- Attention to detail, accuracy, and organization.
- Ability to solve problems and follow through on tasks until completion.
