üìçZamalek
Key Responsibilities:
Handle customer inquiries related to reservations, availability, pricing, and services through phone calls, WhatsApp, email, and other communication channels.
Process, confirm, modify, and cancel reservations accurately and in a timely manner.
Coordinate check-in and check-out arrangements and ensure all required details are properly communicated.
Follow up with customers before and during their reservations to ensure a smooth experience.
Maintain accurate booking records and update reservation systems with customer and booking information.
Coordinate with operations and relevant internal teams regarding customer requests, special arrangements, and reservation updates.
Requirements:
0–2 years of experience in reservations, operations, customer service, hospitality, tourism, or a related field.
Fresh graduates are welcome to apply.
Bachelor’s degree or relevant educational background is preferred.
Handle customer concerns or reservation-related issues and escalate when necessary.
