Abou Samra Travel is seeking a skilled and detail-oriented Online Hotel Operations Specialist to join our team and handle daily hotel booking operations through international B2B hotel reservation platforms.
Job Responsibilities:
- Manage and process hotel reservations through online B2B booking platforms.
- Search for hotels, check availability, compare rates, and select the most competitive offers.
- Handle booking confirmations, amendments, cancellations, and refund requests.
- Verify all reservation details, including guest names, check-in/check-out dates, room types, meal plans, and special requests.
- Follow up on pending bookings and ensure timely confirmation from suppliers.
- Handle booking discrepancies, rejected reservations, overbookings, and rate differences.
- Communicate with hotel suppliers and online booking providers to resolve operational issues.
- Monitor cancellation policies, payment deadlines, refund conditions, and booking restrictions.
- Ensure that the net rates are accurately reviewed against selling prices to maintain the company's profit margins.
- Handle urgent booking requests and ensure efficient resolution of customer and supplier issues.
- Maintain accurate booking records and prepare daily operational reports.
- Coordinate with the sales and reservations teams to ensure smooth workflow and customer satisfaction.
Job Requirements:
- Minimum 3 years of experience in online hotel reservations and operations.
- Practical experience with international B2B hotel booking platforms and reservation systems.
- Good knowledge of hotel suppliers, wholesalers, and online booking channels.
- Strong understanding of hotel rates, availability, room categories, meal plans, and cancellation policies.
- Ability to compare net and selling rates and identify pricing discrepancies.
- Experience in handling booking amendments, cancellations, refunds, and supplier claims.
- Good command of written and spoken English.
- Excellent communication, negotiation, and problem-solving skills.
- Strong organizational skills and attention to detail.
- Ability to work independently, manage multiple bookings, and meet deadlines.
Preferred Qualifications:
- Previous experience working in a travel agency or tourism company.
- Experience dealing with international hotel suppliers.
- Knowledge of multiple online hotel reservation platforms.
Location: Cairo, Egypt.
