Company Description Midas Furniture, established in 1993, is dedicated to offering affordable, high-quality furniture and accessories for home and office spaces. Guided by a long-term growth strategy, the company has expanded product offerings and corporate infrastructure to meet evolving market needs. Today, Midas operates 16 large showrooms and employs over 2,000 team members across Kuwait, Jordan, Iraq, Qatar, Dubai, and Saudi Arabia. A diverse workforce supports the brand through expertise in sales, engineering, interior design, labor, and logistics. Midas provides retail furniture, commercial tenders, comprehensive design-and-build solutions, and professional interior design consultation services.
Role Description This is a full-time, on-site Online Sales role based in Giza. The Online Sales team member will handle customer inquiries received through digital channels, provide product information, and guide customers through the online purchasing process. Responsibilities include updating product listings, monitoring stock availability, and ensuring accurate pricing and descriptions on the company’s online platforms. The role involves coordinating with showroom staff and logistics to manage orders, deliveries, and after-sales support. The team member will also contribute to improving online customer experience, collecting feedback, and supporting promotional campaigns and digital sales initiatives.
Qualifications
- Experience in online sales or e-commerce, with strong skills in customer service and order handling through digital platforms.
- Ability to manage product catalogs online, including accurate data entry, pricing updates, and basic content editing for product descriptions.
- Strong communication skills in English and Arabic, with the ability to respond clearly and professionally to customer inquiries.
- Basic proficiency in using computers, web-based applications, and common office software (e.g., spreadsheets, email, CRM tools).
- Attention to detail, problem-solving ability, and a customer-focused mindset, especially in handling complaints and resolving issues.
- Ability to work collaboratively with showroom, warehouse, and logistics teams to ensure timely and accurate order fulfillment.
- Previous experience in furniture, retail, or related sectors is an advantage.
- High school diploma required; a bachelor’s degree in business, marketing, or a related field is preferred.
