Job DescriptionJob SummaryJoin our Cash Management Operations team and help deliver accurate, timely and well-controlled banking transactions. You will support payment processing, clearing, branch transactions, customer instructions and account maintenance while ensuring strong operational controls, regulatory compliance and a reliable client experience.
This opportunity is particularly suited to someone with 1–3 years of relevant banking experience, ideally within teller or branch operations, clearing and payments. Teller experience is a key requirement, with previous experience in a bank in Egypt preferred.
Service Delivery & Transaction Processing
- * Process branch transactions including cash, cheques, drafts and transfers accurately and within agreed turnaround times.
- Handle clearing, payment and cash management activities while validating customer instructions and transaction details.
- Investigate enquiries, complaints and processing exceptions and support their timely resolution.
- Review and process cheques, collections, Post-Dated Cheques (PDCs) and Post-Dated Cheque Deposits (PDCDs) in line with customer instructions and Bank procedures.
- Complete daily reconciliation follow-ups, including Nostro, sundry and Current Account and Savings Account (CASA) items.
- Maintain assigned securities, keys, registers and secure stationery in accordance with custody requirements.
- Participate in User Acceptance Testing (UAT) and User Verification Testing (UVT), where required.
- Prevent revenue leakage and ensure appropriate authorisation for entries affecting Profit and Loss (P&L) accounts.
Cash Management Operations & Data Integrity
- * Apply effective controls to minimise transaction errors, operational losses and processing failures.
- Perform independent checks in line with segregation of duties and delegated authority.
- Identify and escalate operational risks, exceptions and control weaknesses promptly.
- Support remediation activities and contribute to satisfactory internal and external audit outcomes.
Risk Management & Control Effectiveness
- * Apply operational risk controls that safeguard the Bank against transaction errors, operational losses and control breakdowns.
- Conduct independent validation activities in accordance with segregation of duties, authority limits and control requirements.
- Identify, assess and escalate operational risk events, control weaknesses and emerging risks through appropriate governance channels.
- Support remediation activities that strengthen control effectiveness and reduce recurring operational issues.
- To ensure that the department gets a satisfactory audit rating in all external / internal reviews
Regulatory Compliance & Governance
- * Follow applicable regulations, internal policies, Global Process Standards (GPS) and operating procedures.
- Perform Anti-Money Laundering (AML), sanctions and Financial Crime Compliance (FCC) checks in line with Bank requirements.
- Maintain appropriate documentation and evidence for audit, governance and regulatory purposes.
- Demonstrate strong conduct, compliance and risk awareness in day-to-day activities.
Continuous Improvement & Operational Excellence
- * Look for practical ways to simplify processes, enhance efficiency and improve service quality.
- Support operational change, system testing and business continuity activities.
- Contribute to digitisation, automation and other process improvement initiatives.
- Share operational insights that strengthen team and service performance.
Stakeholder & Client Service Management
- * Work collaboratively with Operations, Service Delivery, Risk, Compliance, Technology and business stakeholders.
- Communicate service issues and operational risks clearly and support timely resolution.
- Build effective working relationships across teams.
- Deliver responsive, accurate and professional support to clients and internal stakeholders.
Motivations
- * Enjoys working in a fast-paced, transaction-driven banking environment.
- Takes pride in accuracy, reliability and strong operational controls.
- Motivated by resolving operational challenges and improving service delivery.
- Values collaboration, accountability and continuous improvement.
Skills Required
- * Teller and Branch Operations
- Payment Processing
- Cash Management
- Clearing and Settlement Management
- Transaction Management
- Governance, Risk and Compliance (GRC)
- Financial Crime Compliance (FCC)
- Operations and Service Delivery
- Reconciliation
- Issue and Service Recovery Management
- Stakeholder Engagement
- Operational Risk and Controls
Qualifications and Languages 1–3 years of relevant banking experience, with strong preference for teller or branch operations exposure.
* Practical experience in teller operations, clearing and payments is highly desirable.
* Previous experience within the Egyptian banking market* is preferred.
* Business English.
About Standard CharteredWe're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
* In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
* Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
* Flexible working options based around home and office locations, with flexible working patterns.
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
* A continuous learning culture* to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
Profile DescriptionStandard Chartered Bank
