Nutritionist/Food Scientist & Customer Success Manager
About Us
FoodLabelMaker.com is a fast-growing SaaS company helping food businesses create compliant nutrition and supplement labels quickly and easily. We also provide consultancy services through our Hire an Expert program, connecting clients with specialized nutrition and regulatory expertise.
We’re looking for a Nutritionist/Food Scientist & Customer Success Manager who is passionate about food science, customer success, and building long-term client relationships.
This role combines enterprise customer retention, customer support, nutrition labeling, and light consultative sales. You will play a key role in onboarding customers, providing proactive support, and ensuring renewals—while also supporting labeling projects and regulatory needs.
About the Role
Key Responsibilities
Customer Success & Enterprise Retention
- Own onboarding for new enterprise customers, ensuring smooth activation and early value.
- Manage ongoing relationships with assigned enterprise accounts through proactive check-ins and support.
- Identify risks, usage gaps, and opportunities for upgrades or renewal.
- Support renewal conversations and coordinate with internal teams to ensure customer satisfaction.
Customer Support
- Handle customer chats, calls, and emails with professionalism and empathy.
- Guide users through the platform, troubleshoot issues, and resolve complex cases.
Nutrition Labeling & Consultancy
- Identify and sell Hire an Expert services related to nutrition labeling and regulatory requirements when appropriate.
- Create accurate, compliant Nutrition Facts labels using our software.
- Support Hire an Expert projects, including client communication, label delivery, and coordination.
Regulatory & Product Collaboration
- Stay up to date with food labeling regulations across key markets.
- Support customers with regulatory questions related to labeling and compliance.
Requirements
- 2–3 years of experience in nutrition, food science, customer success, or customer support (SaaS experience is a plus).
- Bachelor’s degree (or higher) in Nutrition, Food Science or a related field.
- Strong written and spoken English (advanced level required).
- Proven ability to manage customer relationships with a proactive, solution-oriented mindset.
- Comfortable with consultative conversations and identifying customer needs.
- Strong organizational skills and ability to manage multiple accounts and priorities.
- Entrepreneurial mindset with curiosity, independence, and ownership.
- Ability to work USA market hours.
Why Join Us?
- Work at the intersection of nutrition, technology, and customer success.
- Be part of a growing SaaS startup with a global customer base.
- Gain hands-on experience in enterprise retention, regulatory nutrition labeling, and consultancy services.
- Opportunity to grow into senior customer success, regulatory, or leadership roles as the company scales.
- Fully remote with flexibility to work from anywhere.
