SUMMARY
The Dispatcher is responsible for coordinating and scheduling deliveries, supervising drivers, monitoring vehicle routes and fuel expenses, and ensuring timely and accurate delivery of products. The role also oversees returned goods, loading and offloading operations, and the receipt of goods to ensure efficient logistics and compliance with company procedures.
GENERAL DUTIES
a. Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs to ensure all products are delivered to customers on time.
b.Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel.
c. Recording daily deliveries and shipments to reconcile inventory.
d. Preparing daily work such as schedules.
e. Preparing work orders for crew or receiving work orders from work crews.
f.Being in charge of communications within company assigned territories.
g. Following-up drivers’ fuel expenses.
h. Supervising drivers using GPS to ensure that products are delivered within the time frame.
i. Making sure that all products are delivered in their best conditions and checking any returned order before approval.
j. Ensuring the cleanliness and the organization of the drivers’ cars in order to keep cars in good condition as well as the tidiness of the drivers that are in direct contact with customers.
k. Supervise the company drivers and insure proper delivery to client.
l. Set and plan the dispatch schedule for the next working day taking into consideration to ensure time and cost management.
m. Monitor the container loading and offloading and insure matching with the packing list.
n. Check and receive returned items.
o. Receiving goods from suppliers and other warehouse related to the company.
JOB REQUIREMENTS
- Education: Technical diploma or bachelor’s degree in Logistics, Business Administration, or a related field.
- Experience: 2–3 years of experience in dispatching, logistics, transportation, or warehouse operations.
- Technical Competencies: Microsoft Excel, GPS tracking systems, delivery planning, inventory control, and fleet coordination.
- Behavioral Competencies: Organizational skills, communication, problem-solving, attention to detail, time management, and ability to work under pressure.
