To ensure efficient Non-Motor claims processing, resolving critical Broker and customer queries within the shortest timeframes
To ensure smooth and efficient working and call standards and productivity levels to Non-Motor claims processing
To provide regular feedbacks and reports on Non-Motor claims to the management

Key Responsbilities:

Processing from registration to payment of Non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf Etc. Also pursuing recovery actions wherever possible
Assessing Non-Motor claims and making final claim decisions
Ensure efficient Non-Motor claim process.
Maintain high quality on productivity level on the telephone and e-mail communications with Broker, customers, and providers.
Ensure all claims are completed and/or resolved within the established timelines.
Ensure all payments to customers and providers are made accurately and in a timely manner.
Provide feedback to the management on problematic/Complex claims, their resolution, and being able to identify trends and report them.
Doing regular follow-ups to obtain outstanding claim documentation, requiring additional documentation for claim assessment purposes wherever needed.
Arranging for and approving claim payments
Interacting with all service providers needed to assess the claim (i.e., repairers, Loss Adjusters)
Dealing with client queries either telephonically or via e-mail correspondence
Dealing with complaints and disputes
Providing input for claim-related template improvements.
Other administration related functions

Essential Requirements:

Degree holder with a minimum of 3 years with relevant experience in Non-Motor insurance claims
Knowledge of P&C Non-Motor Insurance business
Knowledge of Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf insurance policies
Knowledge of Non-Motor Claims processes
Strong focus on service delivery
Good English written, reporting, and verbal communication skills
Good negotiation skills and effectiveness in dealing with customers.
Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills
Good time management
Good interpersonal, team orientation, people management skills
Excellent planning and organizing
Works well in a team and independently.
Good Analytical skills
Learning and researching
Delivering results and meeting customer expectations
Coping with pressure and setbacks
Ability to work well under pressure.
Commitment to meet daily targets and SLAs.
Self-motivated

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About the company

GIG Gulf

Insurance • 501-1,000 employees

Welcome to GIG Gulf, your 1-stop shop and the most trusted insurance brand in the market, now the #1 regional multi-liner present in 13 countries across the region. We are an ‚ÄòA‚Äô rated regional insurer with a top 5 position in each of our markets. We have been present in the…

Job purpose:

To ensure efficient Non-Motor claims processing, resolving critical Broker and customer queries within the shortest timeframes
To ensure smooth and efficient working and call standards and productivity levels to Non-Motor claims processing
To provide regular feedbacks and reports on Non-Motor claims to the management

Key Responsbilities:

Processing from registration to payment of Non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf Etc. Also pursuing recovery actions wherever possible
Assessing Non-Motor claims and making final claim decisions
Ensure efficient Non-Motor claim process.
Maintain high quality on productivity level on the telephone and e-mail communications with Broker, customers, and providers.
Ensure all claims are completed and/or resolved within the established timelines.
Ensure all payments to customers and providers are made accurately and in a timely manner.
Provide feedback to the management on problematic/Complex claims, their resolution, and being able to identify trends and report them.
Doing regular follow-ups to obtain outstanding claim documentation, requiring additional documentation for claim assessment purposes wherever needed.
Arranging for and approving claim payments
Interacting with all service providers needed to assess the claim (i.e., repairers, Loss Adjusters)
Dealing with client queries either telephonically or via e-mail correspondence
Dealing with complaints and disputes
Providing input for claim-related template improvements.
Other administration related functions

Essential Requirements:

Degree holder with a minimum of 3 years with relevant experience in Non-Motor insurance claims
Knowledge of P&C Non-Motor Insurance business
Knowledge of Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf insurance policies
Knowledge of Non-Motor Claims processes
Strong focus on service delivery
Good English written, reporting, and verbal communication skills
Good negotiation skills and effectiveness in dealing with customers.
Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills
Good time management
Good interpersonal, team orientation, people management skills
Excellent planning and organizing
Works well in a team and independently.
Good Analytical skills
Learning and researching
Delivering results and meeting customer expectations
Coping with pressure and setbacks
Ability to work well under pressure.
Commitment to meet daily targets and SLAs.
Self-motivated

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About the company

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Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

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Generative AI Creative Technologist (Arabic)

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Business Development

Computer Science

Mechanical Engineer

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