Company Description TP Group, previously known as Teleperformance, is a global leader in digital business services with over four decades of experience. In response to the AI era and evolving customer expectations, TP has transformed into a sharper, more modern, and highly empathetic organization. The company focuses on combining human interaction with intelligent, technology-driven solutions to support clients worldwide. TP is committed to being future‑proof, offering stable careers and development opportunities in a dynamic, innovation-focused environment.
Role Description This is a full-time, on-site role based in New Cairo for English-speaking candidates at B2 level, working night shifts. The role involves handling inbound and outbound customer interactions, responding to inquiries, and providing accurate information and support in English. Team members will be expected to follow documented procedures, use company systems to log and track interactions, and escalate complex issues when needed. The position also includes meeting performance targets, maintaining high-quality service standards, and adhering to data privacy and security guidelines. Flexibility to work night schedules and collaborate with supervisors and colleagues is essential.
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