MedNet Egypt is one of the leading managed care service organisations that caters to healthcare needs. We are looking for a skilled Network Officer to manage operations in the Network team, including developing MedNet's healthcare service provider network in accordance with the business plan.
Your Job
- Receiving the Checkup request from the Insurance Companies and booking the appointment with the selected providers.
- Collecting the results and sending them to the Insurance Companies.
- Reply to client’s complaints which are sent from customer service or client relations and investigate complaints as second line.
- Reactivation of suspended service of providers &work to solve the issue of the provider.
- Reply to provider inquiries received by phone, meeting, or call centre and record all the requests.
- Follow up with finance provider payment and send PO to providers by email or to be printed with cheque
- Send SWIFT codes to providers upon request
- Update provider data maintenance for any addition
- Update providers’ branches and stop terminated providers on system after doing all investigations & test ca
- Support in NW campaign for any new instructions
- Check cash rates by test call to providers with renewals request
- Identify opportunities for continuous improvement of network development and management operations and systems, processes and practices considering international leading practices, improvement of business processes, cost reduction and productivity improvement
- Meeting providers to maintain relations with them &reply to their inquiries
Your Profile
- Medical doctor or Diploma in Hospital Administration / Allied healthcare sciences like Physiotherapy, Pharmacy, Radiology, Laboratory technician, Biology or Chemistry.
- 1-3 years’ experience in a network environment in the local TPA/medical insurance sector or health insurance industry would be a plus.
- Computer literacy (MS Office, Excel, PowerPoint)
- Excellent interpersonal and negotiation skills
- Excellent written and verbal communication skills.
- Verbal and written communication skills in English
- Strong leadership, planning and organizational skills
- Analytical and problem-solving skills
- Willingness to travel extensively locally and internationally
