Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and rapidly changing customer expectations, TP has evolved to become sharper, more modern, and deeply focused on empathy in every interaction. The company combines intelligent, data-driven solutions with human-centered service to support clients across diverse sectors. TP is committed to being future-proof, continuously innovating to create better experiences for both customers and employees. Joining TP means becoming part of a forward-looking organization that values adaptability, inclusion, and professional growth.
Role Description This is a full-time, on-site role based in New Cairo for English speakers at B2 level, working morning shifts with a 20K NET salary. The role involves handling customer inquiries in English via phone, email, or chat, providing clear and accurate information, and resolving issues in a professional and timely manner. Team members are expected to follow established procedures, document interactions in company systems, and escalate complex cases when needed. The position requires adhering to performance and quality standards, maintaining confidentiality, and collaborating with colleagues and supervisors to improve processes and customer satisfaction. Training and ongoing coaching will be provided to support success in the role and encourage career development within TP.
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