Administer, configure, and maintain enterprise monitoring platforms, including SolarWinds, PRTG, and Site24x7, as well as data center facility monitoring through Liebert SiteScan.
Ensure monitoring platforms remain healthy, patched, and upgraded through approved change management processes.
Manage user access, roles, and permissions across monitoring tools.
Onboard new servers, network devices, and applications into monitoring and remove decommissioned assets.
Configure and optimize monitoring rules, thresholds, and alerts to minimize false alarms and improve event detection.
Develop and maintain monitoring dashboards and views for the EOC and technical teams.
Coordinate with Systems, Network & Security, Database, and Applications teams to define monitoring requirements and escalation procedures.
Support 24/7 EOC operations by detecting, analyzing, escalating, and tracking events and incidents.
Create, update, and track incidents and service requests in ServiceNow, ensuring compliance with agreed SLAs.
Support root cause analysis (RCA) for major incidents by providing monitoring data, logs, and event timelines.
Manage monitoring platform changes through the Change Advisory Board (CAB).
Prepare periodic availability and performance reports for infrastructure and services.
Maintain monitoring configurations, alert matrices, and operating procedures, and provide training to EOC staff.
Participate in knowledge transfer from the existing service provider and validate the current monitoring environment.

Requirements

BSc. degree in Computer Science, Information Technology, or a related field.
5+ Yrs. of experience in IT infrastructure monitoring.
Hands-on administration experience with SolarWinds and PRTG is mandatory.
Strong knowledge of SolarWinds administration, including NPM and SAM modules.
Good understanding of monitoring protocols and methods, including SNMP, WMI, ICMP, syslog, and agent-based monitoring.
Working knowledge of Windows and Linux servers, networking fundamentals, and virtualization.
Ability to analyze performance metrics, logs, alerts, and monitoring data.
Experience with ServiceNow and ITIL processes, including Incident, Event, and Change Management.
Experience with Site24x7 and NOC/EOC environments is preferred.
SolarWinds Certified Professional (SCP) – Preferred.
ITIL 4 Foundation – Preferred.
Strong analytical skills, attention to detail, and effective communication in Arabic and English.
Ability to coordinate with multiple technical teams and work effectively under pressure during major incidents.
Availability for out-of-hours support and critical incidents when required.

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About the company

MIS - Al Moammar Information Systems Co.

IT Services and IT Consulting

Responsibilities

Administer, configure, and maintain enterprise monitoring platforms, including SolarWinds, PRTG, and Site24x7, as well as data center facility monitoring through Liebert SiteScan.
Ensure monitoring platforms remain healthy, patched, and upgraded through approved change management processes.
Manage user access, roles, and permissions across monitoring tools.
Onboard new servers, network devices, and applications into monitoring and remove decommissioned assets.
Configure and optimize monitoring rules, thresholds, and alerts to minimize false alarms and improve event detection.
Develop and maintain monitoring dashboards and views for the EOC and technical teams.
Coordinate with Systems, Network & Security, Database, and Applications teams to define monitoring requirements and escalation procedures.
Support 24/7 EOC operations by detecting, analyzing, escalating, and tracking events and incidents.
Create, update, and track incidents and service requests in ServiceNow, ensuring compliance with agreed SLAs.
Support root cause analysis (RCA) for major incidents by providing monitoring data, logs, and event timelines.
Manage monitoring platform changes through the Change Advisory Board (CAB).
Prepare periodic availability and performance reports for infrastructure and services.
Maintain monitoring configurations, alert matrices, and operating procedures, and provide training to EOC staff.
Participate in knowledge transfer from the existing service provider and validate the current monitoring environment.

Requirements

BSc. degree in Computer Science, Information Technology, or a related field.
5+ Yrs. of experience in IT infrastructure monitoring.
Hands-on administration experience with SolarWinds and PRTG is mandatory.
Strong knowledge of SolarWinds administration, including NPM and SAM modules.
Good understanding of monitoring protocols and methods, including SNMP, WMI, ICMP, syslog, and agent-based monitoring.
Working knowledge of Windows and Linux servers, networking fundamentals, and virtualization.
Ability to analyze performance metrics, logs, alerts, and monitoring data.
Experience with ServiceNow and ITIL processes, including Incident, Event, and Change Management.
Experience with Site24x7 and NOC/EOC environments is preferred.
SolarWinds Certified Professional (SCP) – Preferred.
ITIL 4 Foundation – Preferred.
Strong analytical skills, attention to detail, and effective communication in Arabic and English.
Ability to coordinate with multiple technical teams and work effectively under pressure during major incidents.
Availability for out-of-hours support and critical incidents when required.

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About the company

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Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

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Showroom Manager- Nigeria

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Company Owner

Business Prospecting Representative

Customer Success Lead

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Sales Advisor

Business Development

Computer Science

Mechanical Engineer

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