Job Title: Mobile Customer Support Specialist (English Speaker – B2/C1 Level)
Company: INTELCIA Egypt
Location: Silicon Waha, Borg El Arab, Alexandria (On-site)
Employment Type: Full-time
About the Role:
INTELCIA Egypt is seeking motivated, articulate, and customer-focused Mobile Customer Support Specialists to join our dynamic Mobile Department queue in Borg El Arab, Alexandria. In this role, you will act as a primary brand ambassador, handling customer inquiries related to mobile plans, devices, and network services, resolving account or technical issues, and ensuring an exceptional telecom customer experience.
Key Responsibilities:
- Handle inbound customer interactions regarding mobile services, tariff plans, billing, and connectivity.
- Troubleshoot common mobile account issues, plan configurations, and service inquiries to ensure first-contact resolution.
- Educate customers on mobile product features, data add-ons, roaming packages, and digital self-service tools.
- Maintain high service quality standards and consistently achieve key performance indicators (KPIs) such as customer satisfaction and resolution time.
Position Requirements:
- Language Proficiency: Advanced (B2+/C1) level in English (spoken and written).
- Work Location: Willingness to work on-site at Silicon Waha, Borg El Arab, Alexandria.
- Skills: Strong communication, active listening, and technical troubleshooting abilities.
- Experience: Prior experience in customer service, call centers, or telecommunications queues is a plus.
Compensation & Benefits:
- Base Salary: 10,000 EGP basic salary.
- Performance KPIs: Up to $100 based on monthly performance metrics.
- Transportation: Provided company transportation OR a transportation allowance of up to 4,000 EGP.
- Incentives: Unlimited performance-based bonuses + direct sales commissions.
- Professional Development: Fully paid initial training program.
- Insurance: Comprehensive social and medical insurance coverage.
How to Apply:
Interested candidates can apply directly via WhatsApp by sending a message containing the word "LinkedIn" to +20 1112522232 or by clicking on "Apply".
