Company Description Alorica is a global customer experience (CX) partner focused on creating customers for life by designing interactions that elevate client brands. The company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative CX solutions. Alorica stands out by pioneering new customer experience approaches, building strong client relationships, and operating with integrity and authenticity. With 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a curious, creative, connected, and committed community with diverse career opportunities.
Role Description This full-time, on-site Medical Account Customer Service role is based in Cairo, Egypt and supports customers in medical-related inquiries and account services. The role involves responding to patient and provider calls, verifying account information, and clarifying benefits, billing, and basic treatment-related questions within defined protocols. Team members handle case documentation, update customer records in the system, and follow established workflows to resolve issues efficiently and accurately. The role includes collaborating with internal teams, adhering to quality and compliance standards, and meeting performance targets such as service levels and customer satisfaction. Training and ongoing coaching are provided to help employees develop their skills and grow within the organization.
Qualifications
* Foundational knowledge in general Medicine and familiarity with common medical terminology.
* Awareness of Cardiology concepts and the ability to understand basic heart-related inquiries within scope.
* Basic understanding of Orthopedic Surgery terminology and musculoskeletal treatment contexts.
* General knowledge of Treatment processes, care pathways, and standard medical procedures, as applicable to customer support.
* Introductory familiarity with Neurology terms and the ability to recognize neurologic-related topics when assisting accounts.
* Ability to communicate clearly in English at B2/C1 level, with strong listening and problem-solving skills.
* High school diploma, university degree, or ongoing university education; graduates and college dropouts are welcome to apply.
* Customer service orientation, resilience under pressure, and capacity to work in structured, on-site shifts.
* Comfort with computer-based work, CRM systems, and learning new tools and processes.
* Commitment to non-discriminatory, respectful, and confidential handling of customer information.
