Position Summary:
The Manager of Platform Integrity is responsible for leading TOD’s platform integrity, revenue protection, and business assurance initiatives across the OTT ecosystem. The role serves as a cross-functional bridge between Technology, Finance, Commercial, Product, and Operations teams to identify and address revenue leakage, subscription abuse, fraud risks, platform misuse, and operational inefficiencies.
The position is responsible for driving platform redesign and control enhancements where required to improve commercial performance, strengthen revenue assurance, optimize customer lifecycle management, and safeguard TOD’s business interests. The role combines technology, financial, and operational oversight to ensure platform integrity, sustainable growth, and business performance objectives are achieved.
Key Responsibilities and Accountabilities:
-
Develop and execute TOD’s platform integrity, revenue protection, fraud prevention and business assurance strategy.
-
Lead the implementation and continuous enhancement of security and protection technologies across TOD platforms and services.
-
Establish and maintain security standards, governance frameworks, policies, and operational procedures.
-
Oversee the implementation, monitoring, and auditing of technical security controls across OTT platforms and distribution networks.
-
Lead platform protection initiatives including DRM, watermarking, forensic monitoring, piracy detection, and threat mitigation solutions.
-
Monitor piracy activities, unauthorized content distribution, platform abuse, and digital threats across OTT services, IPTV platforms, websites, mobile applications, and social media channels.
-
Conduct and oversee investigations relating to piracy, content theft, unauthorized access, and platform security incidents.
-
Collaborate closely with Finance, Commercial, Product, and Customer Care teams to identify and mitigate fraud risks, revenue leakage, subscription abuse, and operational control weaknesses impacting TOD services.
- Support Finance teams in revenue assurance initiatives by analyzing platform activities, subscription trends, customer behavior, partner operations, and transactional anomalies to identify potential revenue-impacting issues.
- Monitor and investigate fraud-related activities, account sharing abuse, unauthorized access, payment irregularities, promotional misuse, and other activities that may negatively impact customer trust and revenue streams.
- Recommend and implement monitoring controls, risk mitigation measures, and operational safeguards to strengthen platform integrity, protect revenue-generating services, and reduce business exposure.
- Prepare periodic reports and management insights related to platform integrity, fraud trends, piracy activity, revenue protection risks, and operational vulnerabilities.
- Lead cross-functional initiatives aimed at reducing revenue leakage and improving commercial performance across TOD services.
- Partner with Finance teams to establish and monitor revenue assurance controls and identify revenue-impacting risks.
- Analyze subscription models, pricing structures, customer behavior, promotional campaigns, and platform performance to identify business optimization opportunities.
- Identify and address platform design, operational, or commercial gaps that may result in revenue loss or customer cannibalization.
- Work closely with Product and Technology teams to redesign platform processes, controls, and customer journeys to support business objectives.
- Develop business cases and recommendations to improve platform monetization, customer retention, and operational efficiency.
Job Requirements and Qualifications:
Education:
- Bachelor’s degree in information technology, Cyber Security, Computer Science, Telecommunications, Digital Media Technology, Information Systems, or related discipline.
- Professional certifications such as CISSP, CISM, CEH, PMP, Security+, or equivalent are considered an advantage.
Experience:
- Minimum 10 years of experience in Platform Integrity, Revenue Assurance, Fraud Management, Digital Commerce, OTT Operations, Business Performance, Subscription Platforms, Risk Management, Technology, Finance, or related disciplines.
- Proven experience working across technology, commercial, finance, and operational functions to deliver measurable business outcomes and revenue protection initiatives.
