About the Client
Our client is a company operating in the Saudi market, providing products and solutions supported by installation, maintenance, and after-sales services.
Role Overview
The Maintenance & Home Services Department Manager will lead and develop the company's maintenance, installation, and after-sales operations, with a focus on building a profitable service business, expanding service coverage across Saudi Arabia, improving operational efficiency, and enhancing customer satisfaction.
Key Responsibilities
- Develop and implement commercial and operational strategies for maintenance and installation services.
- Build profitable service models, including pricing strategies, maintenance contracts, and additional revenue streams.
- Develop service offerings covering preventive maintenance, annual contracts, after-sales services, and paid repairs.
- Lead and optimize technical teams, field operations, and available resources.
- Build strategic partnerships with service providers, contractors, and specialized technicians.
- Monitor key performance indicators, including revenue, profitability, service costs, response time, and customer satisfaction.
- Manage departmental budgets, operational performance, and service quality.
- Prepare regular performance reports for senior management.
Requirements
- Proven experience managing maintenance, installation, or after-sales service operations.
- Strong commercial and business development experience, particularly in developing service contracts and revenue streams.
- Experience managing technical teams and field service operations.
- Good understanding of preventive and corrective maintenance, troubleshooting, and repair operations.
- Experience in budgeting, pricing, cost control, and profitability management.
- Strong leadership, strategic planning, and problem-solving skills.
- Familiarity with CMMS and CRM systems.
